Manager, Field Service

USA MOT Motion Industries, Inc.; Elkview (WV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Vacation days

Holiday pay

Job summary

GPC is seeking a Field Service Supervisor to lead a field service team of technicians, ensuring work is performed effectively under limited supervision. You will oversee hiring, training, and adherence to SOPs, KPI’s and Lean Six Sigma programs.

The role focuses on scheduling, ensuring proper equipment and certifications, and driving service excellence with a minimum of 5 years in related field service and an associate degree.

Qualifications

• Requires associate's degree plus 5+ years field service experience.
• Strong knowledge of field service duties and Lean Six Sigma is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Develops and implements best practices to enhance business growth.
• Manages service personnel to meet customer expectations.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Ensures proper equipment and tools are provided for safe work.
• Adheres to SOPs, KPI targets and Lean Six Sigma programs.
• Assists Manager in customer surveys and reviews jobs for quotes.
• Participates with Manager in hiring Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service knowledge

Team leadership

Communication skills

Problem solving

Safety awareness

Education

Associate's degree

Job description

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling

Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred.
• All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

5-10 Indirect Reports 2-5 Direct Reports

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.