Field Service Technician

Genuine Parts Company; Westland (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Genuine Parts Company is seeking a Field Service Technician to perform on-site service, repair, and installation of hydraulic systems and related equipment. You’ll diagnose issues, perform maintenance, and handle upgrades with regional responsibility for customer sites.

You will read hydraulic schematics, operate shop equipment safely, and clearly communicate with customers and colleagues. A technical degree and up to three years of related experience are typically required; on-call work may be

Qualifications

• Technical degree required; 0–3 years related experience.

Responsibilities

• Performs on-site services for new and existing clients, including emergency repairs and upgrades.
• Responsible for installation, diagnostics, repair and support for equipment at customer sites.
• Diagnose problems, assess extent, document findings, and decide on repairs or part replacements.
• Conducts technical analysis of product implementations and enhancements per customer specs.
• Keeps customers informed and recommends system enhancements or repairs.
• Adheres to safety standards and regulatory requirements; works under supervision.
• Provides technical support and training to customers on system operation and maintenance.
• Communicates technical information to both technical and non-technical stakeholders.
• Performs other duties as assigned.

Skills

Hydraulic schematics reading

Shop equipment operation

Customer communication

Problem diagnosis

Education

Technical degree

Job description

SUMMARY:

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.
• PHYSICAL DEMANDS:
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.