Supervisor-Field Service

Motion Industries (MOT); Rock Springs (WY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Field Service Supervisor in Rock Springs, WY to lead a field service team of technicians. You will oversee scheduling, training, tool provisioning, and safety compliance to meet customer expectations and company KPIs.

You will participate in hiring, maintain certifications, review jobs for quotes, and ensure Lean Six Sigma practices are followed. The role requires strong communication, problem-solving, and the ability to work in dynamic field conditions.

Qualifications

• Associate degree and 5+ years of related field service experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to train, schedule, and manage field technicians while ensuring safety and KPI adherence.

Responsibilities

• Lead field service team to meet customer expectations and requirements.
• Schedule and assign jobs, track training, and ensure proper equipment and safety.
• Assist with hiring, quotes review, and adherence to SOPs and Lean Six Sigma.

Skills

Field service leadership

Team leadership

Communication

Problem solving

Safety compliance

Driving company vehicles

Education

Associate's degree

Job description

SUMMARY:Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.JOB DUTIESDevelops and implements best practices and procedures to enhance business growth.Manages service personnel to ensure they meet customer’s expectations and requirements.Ensures that every technician has the proper training and certifications to meet the needs of the job.Schedules service jobs and assigns personnel to specific jobs and duties.Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.Participates with Manager in hiring new Field Service Technicians.Tracks all training for each technician.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.KNOWLEDGE, SKILLS, ABILITIESSpecific knowledge of field service duties requiredAbility to work with the team in the field when the need arisesAbility to maintain a positive attitude and productive, driven work ethic requiredStrong interpersonal, analytical, and problem-solving skill requiredAbility to remain calm and clear-headed in an emergency requiredGood communication skills requiredWillingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.PHYSICAL DEMANDS:Push/pull up to 50 poundsLift/carry up to 50 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at times.LICENSES & CERTIFICATIONS:Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY:5-10 Indirect Reports0-5 Indirect ReportsCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.