Engineer II, Network Operations

Jobtailor; New Jersey; On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor in New Jersey is seeking a Network Operations Specialist to troubleshoot, maintain, and optimize enterprise network systems in a 24x7 environment. You will address incidents, perform regular maintenance, and produce audits and reports to support operational efficiency.

The role requires experience with routers, switches, firewalls, load balancers, and 4G/5G platforms, along with strong customer service and vendor management.

Qualifications

• Bachelor’s degree or one or more years of relevant experience (military or work).
• Willingness to work rotating shifts, including weekends and holidays.
• Technically aligned Associate’s Degree or Bachelor's Degree preferred.
• CCNA, CCNP or vendor-equivalent certifications preferred.
• Experience with routers, switches, firewalls, load balancers, and end-to-end connection correlation.
• Experience with 4G/5G platforms.
• Computer support experience including troubleshooting PC hardware.
• Strong customer service and vendor management experience.
• Ability to work in a 24x7 highly visible operations environment.

Responsibilities

• Troubleshoot issues and drive resolution in a 24x7 operations environment.
• Perform regular troubleshooting and maintenance.
• Maintain inventories, audits, and reports.
• Collaborate with voice team on tickets and reports investigating fraudulent and spam calls.
• Analyze network coverage and identify improvement opportunities.
• Optimize, troubleshoot, and maintain network systems to support availability and performance.
• Evaluate coverage gaps, recommend improvements, and help implement them.
• Configure network routers and switches for optimization.
• Comply with directives to maintain network performance and efficiency.
• Provide timely network updates to leadership and external teams.
• Communicate technical details clearly and concisely.

Skills

Network Troubleshooting

Router Configuration

Switch Configuration

Load Balancer Management

Firewall Management

End-to-End Connection Correlation

4G/5G Platform Experience

PC Hardware Troubleshooting

Technical Reporting

Fraud Investigation

Customer Service Experience

Vendor Management

Education

Associate’s or Bachelor’s Degree preferred

Tools

CCNA

CCNP

Job description

• Troubleshoot issues and drive them to resolution in a 24x7 operations environment
• Perform regular troubleshooting and maintenance
• Maintain inventories, conduct audits, and create reports
• Work closely with the voice team on tickets and reports investigating fraudulent and spam calls
• Analyze network coverage and identify opportunities for improvement
• Optimize, troubleshoot, and maintain network systems and applications to support availability and performance
• Evaluate network coverage gaps, recommend improvements, and help implement recommendations
• Configure network routers and switches for network optimization
• Comply with company and industry standard directives to maintain network performance and enhance efficiency
• Provide timely and accurate network updates to leadership and external teams
• Communicate technical details clearly and concisely

Requirements

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
• Willingness to work rotating shifts, including weekends and holidays
• Technically aligned Associate’s Degree or Bachelor's Degree preferred as an additional qualification
• CCNA, CCNP, or other vendor-equivalent certifications preferred
• Experience with routers, switches, firewalls, load balancers, and end-to-end connection correlation
• Experience with 4G/5G platforms
• Computer support experience, including troubleshooting PC hardware and configurations
• Strong customer service and vendor management experience
• Ability to work in a 24x7 highly visible operations environment

Core Competencies

Demonstrates expertise in troubleshooting and maintaining network systems, optimizing performance, and ensuring operational efficiency in a 24x7 environment. Proficient in configuring network devices and providing clear communication to leadership and external teams.

Highest-signal resume keywords

• Network Troubleshooting
• Router and Switch Configuration
• 4G/5G Platform Experience
• CCNA or CCNP Certification
• Customer Service Experience

ATS Optimization Keywords

Hard Skills

• Network Optimization
• Network Maintenance
• Network Auditing
• Technical Reporting
• Fraud Investigation
• Performance Analysis
• PC Hardware Troubleshooting
• End-to-End Connection Correlation
• Load Balancer Management
• Firewall Management

Soft Skills

• Clear Communication
• Vendor Management

Certifications & Qualifications

• CCNA
• CCNP

Industry Keywords

• 24x7 Operations Environment
• Network Performance
• Network Coverage Analysis
• Technical Support
• Operational Efficiency