Supervisor, Facility/Events

New York University; New York (NY); On-site; USD 77,000 - 85,000; Full time

Job summary

New York University seeks a supervisor to oversee athletic facility operations and staff during operating hours, ensuring customer service, health, safety and housekeeping standards are met. You will supervise student employees, instruct patrons, and perform routine maintenance of equipment, signage, and displays while interpreting policies on facility access.

The role requires collaboration to schedule and adjust operating policies, implement changes, and ensure adherence to rules.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• Minimum 2+ years of related experience with customer service and supervising staff.

Responsibilities

• Supervise athletic facility operations and staff during operating hours.
• Instruct patrons on equipment use and perform routine maintenance.
• Maintain signage and displays and ensure cleanliness and safety.
• Interpret and implement policies regarding facility access for patrons and guests.
• Recommend changes to scheduling and operating policies.
• Ensure adherence to health, safety and orderly conduct rules.

Skills

Customer service

Supervising employees

Facility operations

Attention to detail

Policy interpretation

Education

Bachelor's Degree

Master's Degree

Job description

Position Summary

Supervise Athletic Facility operations and staff during operating hours to ensure the department's standards for customer service, health, safety, and housekeeping is met. Supervise student employees instructing patrons on and performing routine maintenance of strength and aerobic equipment, maintaining signage and displays. Interpret and implement policies and procedures regarding access and use of facility by patrons and guests. Recommend and implement changes to department's protocols (e.g. scheduling, operating policies). Ensure adherence to rules regarding health, safety and orderly conduct by patrons.

Qualifications

Required Education:Bachelor's DegreePreferred Education:Master's DegreeRequired Experience:2+ years of related experience or equivalent combination. Must include experience providing high levels of customer service and supervising employees. Working knowledge of athletic facility operations.Preferred Experience:3+ years supervisory experience in athletic facilities and experience in facility operations.Required Skills, Knowledge and Abilities:Ability to meet strict deadlines. Attention to detail and accuracy. Provide excellent customer service.Preferred Skills, Knowledge and Abilities:Inspect event facilities to ensure that they conform to customer requirements. Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise. Evaluate and select providers of services according to customer requirements.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000 to USD $84,700. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.