Supervisor Facilities

The Hanover Insurance Group; Worcester (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Facilities Supervisor to lead a dedicated team in maintaining and enhancing building operations. This full-time role requires a proactive leader with extensive management experience and a strong understanding of building systems. You will oversee preventive maintenance, manage vendor relationships, and ensure a safe work environment. With a commitment to employee development and a positive work culture, this position offers a unique opportunity to contribute to a high-performance team while enjoying comprehensive benefits and career growth. Join a company that values diversity and supports your professional journey.

Benefits

Medical, dental, vision, life, and disability insurance

401K with a company match

PTO

Cultural Awareness Day

On-site medical/wellness center

Qualifications

• Minimum of five years management experience in a facilities or trades setting.
• Thorough knowledge in all building systems operations, maintenance and repair.

Responsibilities

• Develops and manages teams responsible for building engineering and vendor management.
• Oversees preventive and routine maintenance program for facilities equipment.

Skills

Management Experience

Building Systems Operations

Preventive Maintenance

Organizational Skills

Communication Skills

Analytical Skills

Education

High School Diploma or Equivalent

Relevant Certifications

Tools

MS Office

CMMS Systems

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Workplace Services Department is seeking a Supervisor Facilities to join our growing team in the Worcester, MA area. This is a full time, exempt role.

Position Overview/Summary:

With limited supervision this position develops and manages teams responsible for building engineering, inter-office moves and vendor management cleaners for their assigned 2nd shift; coordinating work, and assigning priorities for their teams and delegating as appropriate. The Facilities Supervisor will take responsibility to develop / maintain a superior facility through advanced tasks such as overseeing the preventive and routine maintenance program for facilities equipment. The Facilities Supervisor also oversees vendors ensuring work meets or exceeds corporate standards. Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.


IN THIS ROLE, YOU WILL:

• Provides formal supervision to individual employees. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Plans and organizes work to achieve goals; achieves targeted results with minimal supervision; is accountable for own actions and actions of team. Is flexible and able to handle multiple tasks and deadline pressures.
• Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model. Has a great teamwork attitude.
• Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
• Ensures team is trained in safe work practices. Monitors work of team and advises, corrects and retrains team members as necessary.
• Develop and maintain an environment that fosters a high performance culture and a learning organization.
• Builds commitment to team, company, mission & customer through effective & frequent communications.
• Promotes an environment of trust; fosters a respectful, energetic & positive work culture.
• Ability to analyze situations accurately and adopt an effective course of action.

Responsibility of the Engineering Supervisor include:

• Building maintenance
• Preventive maintenance

WHAT YOU NEED TO APPLY:

• Minimum of five years management experience in a facilities or trades setting.
• Thorough knowledge in all building systems operations, maintenance and repair.
• Responsible for handling emergency issues with engineering staff and or equipment and systems escalating to manager of engineering as needed.
• Experience with and knowledge of Preventive Maintenance programs, strategies and routines. Able to review and optimize procedures and schedules.
• Skilled at business computer programs (MS office) and CMMS systems.
• Superior employee management.
• Effectively optimize and regularly set work unit schedules.
• Familiar with OSHA standards. Ability to investigate potential issues and identify safety best practices for assigned projects.
• Successfully oversee vendors, with a particular focus on building cleaning.
• Strong organizational and analytical skills
• Excellent verbal & written communications skills.
• Participates in long-range and short-term strategic planning, as assigned.

Physical Demands and Work Environment:

• Work hours may include days and evenings on weekdays and weekends
• Ability to stand or walk for prolonged periods of time
• Ability to lift and carry heavy objects (up to 100lbs) 25-50% of time.
• Ability to climb and work on ladders and scaffolds
• Physical stamina and endurance.
• Manual dexterity Ability to operate a motor vehicle.
• Ability to work cooperatively.
• Ability to repeatedly bend, twist, stoop, kneel, crawl, squat ETC. for extended periods of time (25%-75% of time).
• Ability to climb to heights (e.g. ladder) and maintain balance for extended periods while performing work tasks.
• Ability to operate hand and power tools.
• Ability to report to work in adverse weather conditions.
• Ability to perform work tasks in adverse weather conditions.
• May be exposed to a variety of chemicals
• Ability to perform work tasks in a loud/noisy work environment.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• PTO
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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The Hanover Insurance Group, Inc. is an insurance company based in Worcester, Massachusetts.