Team Leader for Healthcare | Philippines

Peak Support; Cambridge (MA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative healthcare software startup is seeking a dedicated Team Leader for Healthcare. In this role, you will oversee task execution for patient appointments, leveraging both AI and human representatives. Join a company that values a positive and performance-driven culture, offering a fully remote work environment and opportunities for professional growth. If you have a passion for healthcare and exceptional leadership skills, this position offers a rewarding career path in a supportive team atmosphere.

Qualifications

• 2+ years of experience as a team leader in a call center.
• Strong communication abilities, both written and verbal.

Responsibilities

• Monitor internal task queues and execute phone call tasks.
• Conduct calls to doctor’s offices and perform quality assurance.

Skills

Team Leadership

Communication Skills

Attention to Detail

Healthcare Industry Knowledge

Digital Tools Proficiency

Job description

Team Leader for Healthcare | Philippines

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Team Leader for Healthcare | Philippines

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Description

Ferry Health is a healthcare software startup. They have a task execution platform that finds and books appointments on their customers’ patient’s behalf. These tasks are executed by a combination of AI and human representatives. We are looking for experienced, detail-oriented representatives to join the team.

Description

Ferry Health is a healthcare software startup. They have a task execution platform that finds and books appointments on their customers’ patient’s behalf. These tasks are executed by a combination of AI and human representatives. We are looking for experienced, detail-oriented representatives to join the team.

Your Responsibilities

• Monitor Ferry’s internal task queue for incomplete phone call "tasks"
• Execute phone call tasks using Ferry’s internal tools and call center software
• Conduct calls according to the instructions provided, most commonly to doctor’s offices
• While on the call, get answers to the following questions: if the specified doctor 1) takes the patient’s insurance, 2) sees the patient’s reason for visit, and 3) has near-term availability during calls and troubleshoot problems that come up during calls
• Perform quality assurance on completed tasks
• Monitor Ferry’s internal task queue for sorting "tasks"
• Perform desktop research to sort providers-location data into the correct practice and submit relevant practice information (name, phone number, fax number, hours, etc.)
• Respond to Slack messages in a timely manner
• Collaborate with Ferry team members to fulfill client requests and improve Ferry’s operations, tools, processes, technology, etc.
  
  

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

• 2+ years of experience working as a team leader in a call center
• 2+ years of experience working in the US healthcare industry
• Strong communication abilities, both written and verbal
• Proficiency in digital tools and platforms
• Exceptional attention to detail and accuracy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Outsourcing and Offshoring Consulting

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