Supervisor, Escrow Payments

Allied Solutions, LLC; Carmel (IN); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k with company match

PTO 3 weeks

Resumo da oferta

Allied Solutions LLC is seeking a Supervisor, Escrow Payments to lead the Escrow Payments team onsite in Carmel, IN. You will coach staff, manage schedules and tasks, monitor quality and efficiency, and drive client satisfaction through effective payment resolutions.

The role requires 2+ years of people leadership and 3-4 years of related experience, with a high school diploma as a minimum. The company highlights comprehensive benefits and internal growth opportunities.

Qualificações

• High School Diploma required.
• 3-4 years of directly related work experience required.
• 2+ years of people leader experience required.

Responsabilidades

• Lead Escrow Payments employees through effective coaching, support, and management of work schedules, daily tasks, projects, and employee performance.
• Monitor accuracy and quality of tasks; assign responsibilities to ensure timely, accurate completion and communicate risks to department management.
• Develop employees’ knowledge and skills to meet client needs and internal processes, contributing to Allied’s excellence in service.
• Evaluate and retain talent by interviewing, coaching, and, when necessary, terminating in line with HR requirements and guidance from management.
• Organize department meetings to communicate new procedures, client specifics, or challenges within responsibilities.

Formação académica

High School Diploma

3-4 years of directly related work experience

2+ years of people leader experience

Descrição da oferta de emprego

Supervisor, Escrow Payments - Allied Solutions Logo### Supervisor, Escrow PaymentsApply: Onsite: Carmel, IN: Dakota Dunes, SD: Full time: Posted Today: R-011189Lead the Escrow Payments employees through effective coaching and support and management of work schedules, daily tasks, projects, and employee performance. A Escrow Payment Supervisor must have attention to detail, demonstrate supervisory abilities, and provide employees guidance for growth while consistently monitoring and improving quality and efficiency benchmarks in his or her area of responsibility. In addition, foster effective communication with clients to drive satisfaction regarding payment resolutions.## **Job Duties and Responsibilities:** Coaching and Collaboration (30%):* Monitor, coach, and collaborate with Escrow Payments employees on quality and quantity of work as well as adherence to company and department policy in order to meet lender Service Level Agreements that have been committed to our clients. Monitor Accuracy of Tasks (30%):* Monitor workflows and assign responsibilities to employees to ensure prompt and accurate completion of daily tasks and communicate to department management and other impacted areas when adherence to service delivery expectations is at riskDevelop Knowledge and Skill Sets (20%):* Develop employees’ professional skills as well as knowledge of client needs, internal processes, and overall business operations in order to help employees’ reach their potential and contribute to Allied’s excellence in service. Evaluate and Retain Talent (10%):* Interview, hire, coach, evaluate, discipline, and terminate employees following the Human Resource requirements and with guidance from management and Human Resources.Process Improvement (10%):* Organize and conduct department meetings to inform employees of new procedures or client particulars, changes within the department, or challenges pertaining to their areas of responsibilities.## **Qualifications (Education, Experience, Certifications & KSA):*** High School Diploma required* 3-4 years of directly related work experience required* 2+ years of people leader experience required *The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.* *#LI-AB2**#LI-Onsite*We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.To view our privacy statement click hereTo view our terms and conditions click here