Escrow Payments Supervisor: Lead, Coach & Improve Quality

Allied Solutions, LLC; Carmel (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k with company match

PTO 3 weeks

Job summary

Allied Solutions LLC is seeking a Supervisor, Escrow Payments to lead the Escrow Payments team onsite in Carmel, IN. You will coach staff, manage schedules and tasks, monitor quality and efficiency, and drive client satisfaction through effective payment resolutions.

The role requires 2+ years of people leadership and 3-4 years of related experience, with a high school diploma as a minimum. The company highlights comprehensive benefits and internal growth opportunities.

Qualifications

• High School Diploma required.
• 3-4 years of directly related work experience required.
• 2+ years of people leader experience required.

Responsibilities

• Lead Escrow Payments employees through effective coaching, support, and management of work schedules, daily tasks, projects, and employee performance.
• Monitor accuracy and quality of tasks; assign responsibilities to ensure timely, accurate completion and communicate risks to department management.
• Develop employees’ knowledge and skills to meet client needs and internal processes, contributing to Allied’s excellence in service.
• Evaluate and retain talent by interviewing, coaching, and, when necessary, terminating in line with HR requirements and guidance from management.
• Organize department meetings to communicate new procedures, client specifics, or challenges within responsibilities.

Education

High School Diploma

3-4 years of directly related work experience

2+ years of people leader experience

Job description

Allied Solutions LLC is seeking a Supervisor, Escrow Payments to lead the Escrow Payments team onsite in Carmel, IN. You will coach staff, manage schedules and tasks, monitor quality and efficiency, and drive client satisfaction through effective payment resolutions.

The role requires 2+ years of people leadership and 3-4 years of related experience, with a high school diploma as a minimum. The company highlights comprehensive benefits and internal growth opportunities.