Supervisor, Escrow Payments

Allied Solutions LLC; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life and disability 보험

401k with company match

3 weeks PTO and more

Job summary

Allied Solutions LLC in Carmel, IN is seeking an Escrow Payments Supervisor to lead and coach the team, manage schedules, daily tasks, and projects, and drive performance.

You will guide staff, monitor quality and efficiency, collaborate with clients to resolve payment issues, and promote growth within the organization.

This role requires strong supervisory skills, keen attention to detail, and a commitment to delivering reliable, timely service to lenders.

Qualifications

• High School Diploma required.
• 3-4 years of directly related work experience.
• 2+ years of people leadership experience.

Responsibilities

• Coach and supervise Escrow Payments staff to meet quality and productivity standards.
• Monitor task accuracy and timely completion of daily duties.
• Develop employees' skills and knowledge of client needs and processes.
• Interview, hire, coach, evaluate, and discipline employees per HR guidance.
• Organize department meetings and communicate procedural changes.

Skills

People leadership

Coaching

Attention to detail

Education

High School Diploma

Job description

Lead the Escrow Payments employees through effective coaching and support and management of work schedules, daily tasks, projects, and employee performance. A Escrow Payment Supervisor must have attention to detail, demonstrate supervisory abilities, and provide employees guidance for growth while consistently monitoring and improving quality and efficiency benchmarks in his or her area of responsibility. In addition, foster effective communication with clients to drive satisfaction regarding payment resolutions.

Job Duties And Responsibilities

Coaching and Collaboration (30%):

• Monitor, coach, and collaborate with Escrow Payments employees on quality and quantity of work as well as adherence to company and department policy in order to meet lender Service Level Agreements that have been committed to our clients.

Monitor Accuracy of Tasks (30%):

• Monitor workflows and assign responsibilities to employees to ensure prompt and accurate completion of daily tasks and communicate to department management and other impacted areas when adherence to service delivery expectations is at risk

Develop Knowledge and Skill Sets (20%):

• Develop employees' professional skills as well as knowledge of client needs, internal processes, and overall business operations in order to help employees' reach their potential and contribute to Allied's excellence in service.

Evaluate and Retain Talent (10%):

• Interview, hire, coach, evaluate, discipline, and terminate employees following the Human Resource requirements and with guidance from management and Human Resources.

Process Improvement (10%):

• Organize and conduct department meetings to inform employees of new procedures or client particulars, changes within the department, or challenges pertaining to their areas of responsibilities.

Qualifications (Education, Experience, Certifications & KSA)

• High School Diploma required
• 3-4 years of directly related work experience required
• 2+ years of people leader experience required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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