Customer Service Specialist

Allied Solutions, LLC; Carmel (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% company-paid life and disability coverage

401k options with company match

Three weeks PTO by the end of the first year

Job summary

A leading service provider in insurance is seeking a Customer Service Specialist in Carmel, IN. This role focuses on delivering high-quality customer service through managing inbound and outbound calls with insurance companies. The ideal candidate will possess strong communication skills, a high school diploma or GED, and the ability to resolve customer issues efficiently. The position offers a full-time schedule, competitive benefits, and opportunities for career growth within the organization.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and organization skills required.
• Excellent telephone, written, and verbal communication skills.

Responsibilities

• Handle incoming borrower, agent, and lender calls at a professional level.
• Accurately verify, key and/or memo insurance information.
• Mentor fellow co-workers as requested by supervisor.

Skills

Strong attention to detail

Excellent telephone communication

Customer service focus

Problem solving skills

Analytical abilities

Education

High school diploma or GED

Job description

Customer Service Specialist page is loaded## Customer Service Specialistlocations: Carmel, IN: Dakota Dunes, SDtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R-010468Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.**Job Duties and Responsibilities:**Inbound Calls – 90%* Handle incoming borrower, agent and lender calls at a professional level.* Accurately compose written information for loan histories.* Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance. (CPI) product types and CPI cancels.* Ability to follow up and resolve customer problems or issues.* Mentor fellow co-workers as requested by supervisor.* Report any system and related issues.Metrics – 10%* Meet set goals and assigned workload expectations for productivity.* Meet and exceed Quality audits and metrics.* Ability to be coached and learn from previous errors and know what is needed to improve.* Meet monthly regarding scorecard metrics.## Qualifications (Education, Experience, Certifications & KSA):* High school diploma or GED required.* Distribute and exchange information with others.* Perform other duties as assigned.* Strong attention to detail and organization skills required.* Strong problem solving and analytical abilities.* Dependable and reliable.* Ability to acknowledge and respect confidential information.* Excellent telephone, written and verbal communication skills with strong customer service focus.* Professional interaction with employees, peers and customers.* Answers questions, corrects errors and resolves discrepancies.* Ability to learn quickly.*The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.**#LI-AB2**#LI-Onsite*We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.To view our privacy statement clickTo view our terms and conditions clickremote type: Onsitelocations: 2 Locationstime type: Full timeposted on: Posted 22 Days Ago### Join our Talent NetworkIf you don't see a role that fits your profile, Introduce Yourself to stay informed about news, events and opportunities.When you join Allied Solutions, you are part of a company that’s been recognized for its commitment to making an impact. Allied has been ranked by Forbes as one of America's Best Midsize Employers. Allied's customer service team has received the Center of Excellence certification by BenchmarkPortal for eight consecutive years. And in 2022, Allied was honored with a Spirit United award, acknowledging our 13-year relationship with United Way of Central Indiana.As Allied continues to expand into new markets and reach new clients, opportunities to join the company and advance your career grow as well. Allied continually invests in learning and development resources to help you build new skills and advance your career. Come grow with us!