Supervisor- Environmental Services (Dual

Grand Falls Casino & Golf Resort®; Larchwood Township (IA); On-site; USD 34,000 - 52,000; Full time

Job summary

Grand Falls Casino & Golf Resort® in Iowa is seeking an EVS Supervisor to lead a cleaning crew, mentor staff, and uphold high standards of cleanliness and guest comfort across the casino floor and hotel areas.

You will coordinate daily tasks, monitor safety practices, and respond to emergencies or schedule changes with a positive, service-oriented approach.

Qualifications

• Experience supervising housekeeping/EVS is preferred.
• Strong communication and guest-focused mindset.
• Familiarity with safety and chemical handling basics.
• Ability to work flexible hours in a casino/hotel setting.

Responsibilities

• Provide exceptional guest service at all times.
• Lead EVS team, mentor and coach staff.
• Inspect work and provide feedback on quality and safety.
• Follow chemical safety practices and cleaning protocols.
• Clean restrooms, floors, and fixtures regularly.
• Clean gaming devices, tables, and chairs on the casino floor.
• Empty ashtrays and remove trash as directed.
• Maintain cleanliness of slot bases and surrounding areas.
• Tidy back-of-house spaces and other restrooms as directed.
• Handle daily projects across hotel, kitchen, and GFCR areas.
• Respond to emergencies and potential schedule changes.
• Clean dining venues when not in operation, including floors and furniture.
• Be a proactive, service-oriented team member with a positive, quality-focused attitude.
• Work with multiple supervisors and be capable of self-direction when needed.

Skills

Leadership

Guest Service

Team mentoring

Safety awareness

Job description

Job Description

Essential Duties and Responsibilities

• Provide exceptional guest service to all customers at all times.
• Lead a crew of EVS team members, mentoring and coaching as needed
• Inspect all work and provide feedback
• Must possess a basic understanding of chemical safety and recommended best practices
• Cleans restrooms multiple times each day including floors and fixtures.
• Cleans all gaming devices, tables and chairs associated with the Casino floor.
• As needed and as directed cleans ash trays and removes trash from the gaming area
• Daily cleans slot bases to remove soils and evidence of use.
• Cleans all associated support areas including back of house offices and restrooms as needed /directed
• Does daily projects as directed and as needed including areas of hotel, kitchen any other areas associated with GFCR
• Will provide restorative services when emergencies arise and may need to work alternate hours.
• Cleans dining venues when not in operation including floors, table bases, chairs, wall and ceiling finishes.
• Is to be a cohesive part of a service oriented team with a positive attitude that is quality minded and customer focused.
• Will be directed by multiple individuals not always including their direct supervisor and must be capable of self directing and doing what is needed when it is needed.

Must be courteous, knowledgeable, honest, credible, reliable and respectful of all