Engagement Center Rep/Scheduler

Powers-Health; Munster (IN); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Wellness program

Healthcare and Dependent Care Spending

Retirement savings plan

Life insurance

Disability income protection

Employee Assistance Program (EAP)

Fitness center discount program

Tuition assistance and career devlopem

Paid Time Off (PTO)

Reward and recognition programs

Job summary

Powers Health in Munster, IN is seeking a friendly, detail-oriented Medical Customer Service Representative to handle patient calls and basic appointment scheduling.

You will gather correct patient information for pre-registration, refer complex calls to specialists, and maintain high standards of confidentiality and service in a fast-paced environment.

Qualifications

• Completion of High School diploma or GED; medical or business office training preferred.
• 1+ year experience in medical terminology or call center environment.
• Knowledge of health insurance; managed care preferred.
• Strong customer service, telephone etiquette, empathy.
• Ability to work in a fast-paced setting and meet productivity/quality goals.
• Proficient with computers and navigating automated systems; strong typing.

Responsibilities

• Answer incoming calls and outbound calls to schedule basic tests or procedures.
• Refer advanced scheduling to Engagement Center Coordinator.
• Ensure accurate patient information for pre-registration and provide exceptional customer service.

Skills

Call center experience

Customer service

Health insurance knowledge

Medical terminology

Confidentiality

Typing speed

Education

High school diploma or GED

Medical or business office training preferred

Job description

• Answers incoming calls from patients and conducts outbound calls to patients with open medical orders toschedule basic test or procedure appointments.
• Refers advanced scheduling tests to Engagement Center Coordinator.
• E nsures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.

Required Skills & Qualifications:

• Completion of High School diploma or GED. Medical or business office education or training preferred.
• 1 or more related years’ experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
• Knowledge of health insurance required; managed care preferred.
• Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
• Must be able to work in a fast-paced environment and maintain productivity/quality goals.
• Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
• Ability to maintain confidentiality of sensitive information.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.