Patient Access Director

HCA Healthcare; Manchester (NH); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition assistance

401(k) with company match

Job summary

HCA Healthcare seeks a Patient Access Director (Hospital Based) to lead daily Patient Access operations across the facility, aligning SSC and hospital functions, and shaping policies and staff development.

The role drives performance, patient experience, and resource planning, while ensuring compliance and effective service delivery across pre-registration, verification, authorization, and admission processes.

Qualifications

• Bachelor's degree in business or related field required or substituted by current enrollment or equivalent work experience with CEO approval.
• Minimum 5 years of healthcare management experience, with at least 3 years in the related area.

Responsibilities

• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment) to ensure daily operations meet standards.
• Model AIDET guidelines in all patient interactions and ensure staff follow patient experience expectations.
• Serve as the primary liaison between the SSC and the Facility.
• Review Patient Access performance for timeliness, accuracy, compliance and SLA fulfillment.
• Inform Regional Patient Access Director of significant issues in Patient Access.
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion and salary adjustments.

Education

Bachelor's degree in business or related field

Job description

This position is incentive eligible.

Job Summary And Qualifications

As the Patient Access Director (Hospital Based), you are responsible for the daily operations of all functions and serve as the liaison between the Shared Services Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As the facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You interpret policies and procedures, recommend changes as appropriate, and provide relevant feedback to SSC leadership. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

In this role, you will:

• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Serve as the primary liaison between the SSC and the Facility
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
• Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre-authorization backlogs, etc.)
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate

What qualifications you will need:

• Bachelor's degree in business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval.
• Minimum 5 years of healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.