Supervisor, EMR Remote Operations - Global Operations

Lensa; Raleigh (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in health data exchange is seeking a Global Operations Supervisor. This role involves managing global operations, training staff, and ensuring compliance with established guidelines. The position requires international travel and offers the opportunity to tackle complex healthcare challenges with a dynamic team.

Qualifications

• 2+ years of health information experience; 3+ preferred.
• Experience in leading projects and processes.

Responsibilities

• Lead training of global associates.
• Develop and manage overall workflow for various clients.
• Ensure compliance with HIPAA standards for patient records.

Skills

Communication

Problem-solving

Organizational

Multitasking

Presentation

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. This role provides support to Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HISs as well as handling escalations.

This position requires travel to India for two weeks at least once per quarter.

Responsibilities

• Knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management and clients as directed
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of lead, QA, and training staff
• Develop and manage overall workflow for various clients
• Update Standard Operating Procedures with global partners as needed
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Build relationships with cross-functional teams
• Responsible for Corrective Action Plans and staff development
• Participate in project teams and committees to advance operational strategies and initiatives
• Maintain confidentiality and security of privileged information
• Maintain working knowledge of company and facility software
• Adhere to company's and client's code of conduct and policies
• Ensure compliance with HIPAA standards for patient records
• Handle tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Must be 18 years or older
• Willing to travel internationally
• 2+ years of health information experience; 3+ preferred
• Experience in leading projects and processes
• Proficient with phones and office equipment
• Excellent verbal and written communication skills in English
• Detail-oriented with a focus on accurate and compliant medical records
• Experience in production/metric-based work preferred
• Ability to work independently and adapt to changing priorities
• Strong organizational and multitasking skills
• Ability to respond quickly in a fast-paced environment
• Effective presentation skills
• Problem-solving skills and forward thinking
• Open to providing process improvement ideas and feedback
• Effective delegation skills