Supervisor - Dual CCS/CLTS

Graceworks Lutheran Services; Milwaukee (WI); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Wisconsin Community Services, Inc. in Milwaukee is seeking a Supervisor - Dual CCS/CLTS to lead a team of 8–12 Care Coordinators serving youth with developmental, physical, behavioral health, and/or mental health needs.

The role emphasizes coaching staff, building relationships, and delivering high-quality, person-centered services in a mixed office/remote/community setting. Expect about 40 hours weekly and strong regional partnerships.

Qualifications

• Bachelor's or associate degree in human services or related field plus 1 year CCS/CLTS experience
• Alternative degree with 4 years of experience including 1 year CCS/CLTS
• Strong communication, organization, problem-solving, and time-management skills

Responsibilities

• Supervise, coach, and develop a team of 8–12 Care Coordinators
• Champion family-centered, trauma-informed, strength-based care
• Oversee CCS and CLTS services and support staff with complex cases
• Train and onboard new Care Coordinators
• Monitor documentation, service utilization, authorizations, progress notes, and reviews
• Conduct quality assurance audits and ensure compliance with requirements
• Maintain partnerships with Milwaukee County CCS/CYFS, WraparoundMilwaukee, families, and community providers
• Participate in program meetings, quality improvement, and external audits
• Provide Care Coordinator coverage when needed

Skills

Leadership

Coaching

Communication

Time management

Education

Bachelor's degree in human services

Tools

Electronic health records

Microsoft Office

Job description

Job Code: 2026-BHS-040

Location: Milwaukee

Department: CCS (Comprehensive Community Services)

FT/PT Status: Full Time

Job Responsibilities:

At WCS, our people make the difference. We’re looking for individuals who share our commitment to Respect, Justice, Integrity, and the Pursuit of Excellence—people who value others, do what’s right, strive to grow,and bring their best to the work every day. If these values reflect who you are, we’d love to have you join us.

Full-Time | Milwaukee, WI | Approximately 40 hours/week

Pay Range: $50,332 - $75,498

We are seeking a Supervisor - Dual CCS/CLTS to lead a team of approximately 8–12 Care Coordinators serving youth with developmental, physical, behavioral health, and/or mental health needs.

This is a great opportunity for someone who enjoys coaching staff, solving problems, building relationships, and ensuring families receive high-quality, person-centered services.

What You'll Do

• Supervise, coach, and develop a team of 8–12 Care Coordinators.
• Champion family-centered, trauma-informed, strength-based, and culturally responsive care.
• Oversee CCS and CLTS care coordination services and support staff with complex cases.
• Train and onboard new Care Coordinators.
• Monitor documentation, service utilization, authorizations, progress notes, and required reviews.
• Conduct quality assurance audits and ensure compliance with Milwaukee County, CCS/CLTS, and DHS 36 requirements.
• Maintain strong partnerships with Milwaukee County CCS/CYFS, WraparoundMilwaukee, families, and community providers.
• Participate in program meetings, quality improvement activities, and external audits.
• Respond to critical incidents and provide leadership during challenging situations.
• Provide Care Coordinator coverage when needed.

What We're Looking For

You are a great fit if you are a compassionate, organized, confident leader who understands the needs of youth and families.

Required:

• Associate's or Bachelor's degree in human services, social work, psychology, education, sociology, or related field plus 1 year of CCS/CLTS experience; OR
• Associate's or Bachelor's degree in another field plus 4 years of experience working with the target population, including 1 year of CCS/CLTS experience.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to work effectively with diverse youth, families, providers, and community partners.
• Experience with electronic health records and Microsoft Office.
• Ability to work independently while providing strong team leadership.
• Valid driver's license and ability to drive for community-based work.

Other Job Information (if applicable)

Why This Opportunity?

Your leadership matters. In this role, you'll directly support the professionals who help youth and families access the services and resources they need to thrive in their homes and communities.

You'll have the opportunity to:

• Lead and mentor a dedicated team
• Make a measurable difference for youth and families
• Build strong community partnerships
• Grow your leadership and clinical/program expertise
• Work in a mission-driven, collaborative environment

This position combines office, remote/computer, and community-based work. Some visits occur in youth and families' homes and communities. The position averages 40 hours per week, with some evening/weekend flexibility based on program needs.

We are looking for a leader who brings compassion, accountability, and a genuine commitment to helping youth and families succeed.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.