Supervisor, Divisional Technical Training

New Hampshire Ball Bearings, Inc; Peterborough (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

New Hampshire Ball Bearings, Inc. is seeking a Divisional Training Supervisor to lead the development, effectiveness, and continuous improvement of the division's training program.

You will oversee curriculum development, trainers, and performance tracking to ensure competency and compliance. You will own the Master Skills Tracking Matrices and drive audits with NADCAP/AS9100 in collaboration with CI, Engineering, and Quality teams.

Qualifications

• Minimum of 5 years of training experience in a manufacturing environment, with at least 2 years in a supervisory or program leadership role.
• Demonstrated experience navigating strict aerospace regulations.
• Hands-on experience managing and auditing training records, ideally through an LMS, MES, or ERP environment.
• Bachelor's or Associate’s degree in Engineering, Education, Human Resources, or a related technical discipline or 4 years equivalent hands-on experience.
• Certifications in Instructional Design, Adult Education, or relevant industry standards preferred.

Responsibilities

• Manage, mentor, and evaluate the performance of training staff, including the NEOP and Technical Trainers.
• Guide curriculum development and adult learning methodologies for effective classroom and hands-on execution.
• Design and develop technical training curricula, lesson plans, and materials; drive LMS configuration and tracking.
• Establish KPIs to track progress and report to senior leadership on the program’s maturity.
• Audit training outcomes to verify employees perform required functions.
• Collaborate with CI, Engineering, and Quality teams to address skill gaps and support operational excellence.
• Own the Master Skills Tracking Matrices for all manufacturing employees across the division.
• Ensure training records and certifications comply with aerospace standards and customer contracts.
• Serve as SME and lead spokesperson for internal and external training audits (e.g., NADCAP, AS9100).

Skills

Leadership

Adult learning principles

Instructional design

Blended learning

Aerospace regulatory knowledge

Communication

Education

Bachelor’s or Associate’s degree in Engineering, Education, HR, or related technical discipline

Equivalent hands-on experience in manufacturing/training roles

Tools

LMS (Learning Management System)

MES/ERP systems

SOP/documentation tools

Job description

Job Summary

The Divisional Training Supervisor is responsible for the development, effectiveness, and continuous improvement of the division's training program, ensuring all manufacturing personnel are competent, productive, and compliant. This role directly manages the Technical and NEOP Trainers, overseeing curriculum development, program execution, and performance tracking. Additionally, they own the manufacturing skills matrices to guarantee strict compliance with aerospace regulations (e.g., AS9100) and customer contracts.

Essential Duties and Responsibilities

• Manage, mentor, and evaluate the performance of their supporting staff, including the NEOP Trainer and the Technical Trainers.
• Guide the NEOP Trainer on curriculum development, adult learning methodologies, and effective classroom/hands-on execution.
• Design and develop technical training curriculum, lesson plans, and materials for the Technical Trainers to deliver. Drive LMS configuration and utilization to manage training storage, scheduling, and completion tracking.
• Establish key performance indicators (KPIs) to track, analyze, and report on the overall progress, performance, and maturity of the division's training initiatives. Report to senior leadership for the division and company on progress & challenges, and recommend improvements to enhance the program.
• Systematically audit training outcomes to verify that employees are successfully performing their required job functions.
• Partner with internal departments such as CI, Engineering, and Quality teams to design training interventions that proactively address skill gaps, reduce nonconformances, and support operational excellence.
• Own accountability for the Master Skills Tracking Matrices for all manufacturing employees across the division.
• Ensure all training records, certifications, and qualification pipelines comply with aerospace regulatory standards and specific customer contracts.
• Serve as the primary subject matter expert (SME) and lead spokesperson for all internal and external training audits (such as NADCAP or AS9100).

Job Skills & Abilities:

• Proven ability to lead, develop, and inspire direct reports in a fast-paced environment.
• Mastery of adult learning principles, instructional design, and blended learning methodologies (classroom, virtual, hands-on, and simulation).
• Ability to read and interpret complex engineering drawings, blueprints, technical manuals, and standard operating procedures (SOPs).
• High attention to detail with deep familiarity regarding aerospace regulatory requirements and quality management systems.
• Strong organizational skills to manage multiple curriculum developments, training schedules, and system-wide tracking projects simultaneously.
• Exceptional written, verbal, and presentation skills, with the ability to communicate effectively with shop-floor operators, customer auditors, and executive leadership.

Education and Experience:

• Minimum of 5 years of training experience in a manufacturing environment, with at least 2 years in a supervisory or program leadership role.
• Demonstrated experience navigating strict aerospace regulations.
• Hands-on experience managing and auditing training records, ideally through a Learning Management System (LMS), MES, or ERP environment.
• Bachelor's or Associate's degree in Engineering, Education, Human Resources, or a related technical discipline OR a minimum of 4 years of equivalent hands-on experience in manufacturing, continuous improvement, or managerial roles involving training tracking, curriculum development and supervisory skills.
• Certifications: Professional certifications in Instructional Design, Adult Education, or relevant industry standards (e.g., ASQ, Lean Six Sigma, IPC-CIT) preferred.

Work Location: 100% on-site

Physical Requirements

• Must be able to access, navigate, and perform audits across all departments and production floor areas within the assigned worksite.
• Ability to work in a manufacturing shop-floor environment (exposure to noise, machinery, and industrial materials while wearing appropriate PPE).
• Willingness to travel as needed to support corporate initiatives or customer audits (~5-10%).

WORK AUTHORIZATION

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S. This is not a position for which sponsorship will be provided.

New Hampshire Ball Bearings, Inc. (NHBB) is a leading manufacturer of precision bearings and complex bearing assemblies for the aerospace, defense, medical, dental, and high technology markets. Founded in Peterborough, NH in 1946, our almost 8 decades of success are rooted in our commitment to the safety, health and wellness of our employees, and partnerships with our customers, suppliers and the communities that surround us.