Supervisor, Direct Support

Hil Wi; Neenah, Northern (WI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Hil Wi in Neenah, WI is seeking a Supervisor, Direct Support to oversee service provision and care plans for clients. You will monitor health, support staff, review physician orders, and ensure documentation complies with policy.

In this role you will develop menus, manage budget and shopping, schedule staff, supervise staff performance, provide coaching, training and maintain safety and confidentiality.

Responsibilities

• Monitors service and care provisions for quality and effectiveness.
• Ensures implementation of Individual Service and Behavior Plans as intended.
• Monitors accurate documentation related to all aspects of assigned service location and care provision per policy.
• Reports service plan and care provision concerns to Supervisor.
• Develops and implements changes to service plan and provision of cares to ensure positive outcomes.
• Monitors health status of clients and directs concerns to medical team.
• Reviews physician orders and treatments as prescribed.
• Develops weekly meal menus and posts them, considering client dietary needs.
• Manages budget and conducts or delegates shopping for groceries and supplies.
• Ensures monthly activities calendar includes community and home-based recreational activities.
• Assesses employee performance and provides regular coaching and evaluations.
• Maintains staff morale and fosters open communication.
• Generates weekly work schedules to minimize overtime and maximize staffing.
• Conducts service location and client-specific training for direct reports and cross-trained staff.
• Monitors facility condition, safety, and compliance with standards.
• Maintains company vehicles and reports maintenance needs.
• Manages petty cash, credit card transactions, and client funds per policy.
• Performs direct care services as documented in DSP position description.
• Produces professional written updates and adheres to confidentiality and HR policies.
• Implements new company policies and forms to ensure consistent practices.
• Observes confidentiality rules within and outside programs.
• Maintains professional appearance and interactions with clients and staff.
• Reports allegations of abuse, rights violations, conflicts of interest, harassment, or fraud to management.

Job description

## Supervisor, Direct SupportApply: Neenah, WI: Full time: Posted 2 Days Ago: JR109129Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. **Overview*** Monitors service and care provisions for quality and effectiveness. Ensures the implementation of Individual Service and Behavior Plans as intended. Monitors accurate and appropriate documentation related to all aspects of assigned service location and care provision per Company policy. Reports service plan and care provision concerns to Supervisor. May be required to develop and implement changes to service plan and provision of cares to ensure positive outcomes under the direction of the Supervisor.* Monitors health status of clients and addresses changes in health or other issues by directing concerns to the client’s medical team. Reviews and monitors implementation of physician orders and treatments as prescribed.* Ensures weekly meal menus are developed and posted that consider client preference and adhere to client specific dietary needs, requirements, and restrictions when clients are unable to do so independently. Manages budget and conducts or delegates shopping for groceries and supplies.* Ensures completion of the monthly activities calendar to include opportunities for clients to engage in community and home-based recreational activities based on client preferences when clients are unable to do so independently.* Assesses employee work performance. Provides ongoing and regular feedback to assigned staff. Conducts employee performance evaluations in accordance with Company standards. Provides regular coaching and corrective action as needed per HR recommendations.* Monitors and positively impacts morale. Seeks regular feedback from staff and maintain an open, collaborative communication style to encourage staff engagement.* Generates weekly work schedules that minimize the use of overtime and maximize staff utilization while ensuring all shifts are covered in the absence of a dedicated Scheduler. Monitors staff coverage and accurate timekeeping practices.* Conducts service location and client specific training for all direct reports and for staff who cross train at assigned service location.* Monitors physical condition of assigned service location, furnishings, equipment, and grounds. Report damage, problems, hazards, or repair needs in a timely manner per policy. Ensures assigned service location is clean, free from hazards, and meets Company and licensing standards at all times.* Maintains cleanliness of Company owned vehicles. Facilitate regular maintenance and promptly report need for extraordinary repairs or maintenance to Coordinator.* Manages proper use and record keeping of petty cash, credit card transactions, and client funds in accordance with Company and licensing standards.* Performs direct care services in accordance with the Direct Support Professional (DSP) essential functions as documented in the Position Description.* Produces regular written updates that are professional and easily understood.* Demonstrates knowledge of organizational policies and procedures, applicable licensing standards, administrative procedures, confidentiality requirements, and Employee Handbook information. Implements new company policies, forms, and contractual standards as directed in a manner that ensures consistent practices and meets desired outcomes of the Company.* Observes all rules of confidentiality both within the programs and outside of work.* Presents oneself in a professional manner at all times, including appearance, language, and interactions with clients, co-workers and management team. Treat others with dignity and respect.* Reports allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud to appropriate level of management.