Supervisor, Direct Support

Hil Wi; Wauwatosa (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Hil Wi in Wisconsin is seeking a DSP supervisor to monitor service and care provisions for quality and effectiveness and to ensure the implementation of Individual Service and Behavior Plans as intended. You will supervise staff, provide ongoing coaching and evaluations, manage schedules to minimize overtime, ensure accurate timekeeping and documentation, and uphold confidentiality and licensing standards.

You will report concerns to the supervisor and coordinate with the medical team to support

Responsibilities

• Monitor service and care provisions for quality and effectiveness.
• Ensure implementation of Individual Service and Behavior Plans as intended.
• Monitor documentation related to all aspects of the service location and care provision per policy.
• Report service plan and care provision concerns to Supervisor.
• Develop and implement changes to service plans to ensure positive outcomes under supervision.
• Monitor health status of clients and address changes by directing concerns to the medical team.
• Review and monitor physician orders and treatments as prescribed.
• Develop weekly meal menus considering client preferences and dietary needs.
• Manage budget and conduct or delegate shopping for groceries and supplies.
• Prepare monthly activity calendars with community and home-based activities.
• Assess employee performance and provide regular coaching and evaluations.
• Maintain staff morale and open communication to encourage engagement.
• Create weekly work schedules to minimize overtime and ensure full shift coverage.
• Monitor staff coverage and timekeeping; conduct service location and client training.
• Oversee the maintenance and safety of the service location, vehicles, and equipment.
• Manage petty cash, client funds, and approved transactions according to standards.
• Perform direct care services per DSP essential functions and document updates clearly.
• Ensure confidentiality, professional conduct, and compliance with policies and HR guidance.
• Report allegations of abuse, rights violations, conflict of interest, harassment, or fraud.

Job description

**Overview*** Monitors service and care provisions for quality and effectiveness. Ensures the implementation of Individual Service and Behavior Plans as intended. Monitors accurate and appropriate documentation related to all aspects of assigned service location and care provision per Company policy. Reports service plan and care provision concerns to Supervisor. May be required to develop and implement changes to service plan and provision of cares to ensure positive outcomes under the direction of the Supervisor.* Monitors health status of clients and addresses changes in health or other issues by directing concerns to the client’s medical team. Reviews and monitors implementation of physician orders and treatments as prescribed.* Ensures weekly meal menus are developed and posted that consider client preference and adhere to client specific dietary needs, requirements, and restrictions when clients are unable to do so independently. Manages budget and conducts or delegates shopping for groceries and supplies.* Ensures completion of the monthly activities calendar to include opportunities for clients to engage in community and home-based recreational activities based on client preferences when clients are unable to do so independently.* Assesses employee work performance. Provides ongoing and regular feedback to assigned staff. Conducts employee performance evaluations in accordance with Company standards. Provides regular coaching and corrective action as needed per HR recommendations.* Monitors and positively impacts morale. Seeks regular feedback from staff and maintain an open, collaborative communication style to encourage staff engagement.* Generates weekly work schedules that minimize the use of overtime and maximize staff utilization while ensuring all shifts are covered in the absence of a dedicated Scheduler. Monitors staff coverage and accurate timekeeping practices.* Conducts service location and client specific training for all direct reports and for staff who cross train at assigned service location.* Monitors physical condition of assigned service location, furnishings, equipment, and grounds. Report damage, problems, hazards, or repair needs in a timely manner per policy. Ensures assigned service location is clean, free from hazards, and meets Company and licensing standards at all times.* Maintains cleanliness of Company owned vehicles. Facilitate regular maintenance and promptly report need for extraordinary repairs or maintenance to Coordinator.* Manages proper use and record keeping of petty cash, credit card transactions, and client funds in accordance with Company and licensing standards.* Performs direct care services in accordance with the Direct Support Professional (DSP) essential functions as documented in the Position Description.* Produces regular written updates that are professional and easily understood.* Demonstrates knowledge of organizational policies and procedures, applicable licensing standards, administrative procedures, confidentiality requirements, and Employee Handbook information. Implements new company policies, forms, and contractual standards as directed in a manner that ensures consistent practices and meets desired outcomes of the Company.* Observes all rules of confidentiality both within the programs and outside of work.* Presents oneself in a professional manner at all times, including appearance, language, and interactions with clients, co-workers and management team. Treat others with dignity and respect.* Reports allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud to appropriate level of management.