Supervisor, Custodial Services

Brown University; Providence (RI); On-site; USD 70,000 - 90,000; Full time

Job summary

Brown University is seeking a Supervisor, Custodial Services to lead the custodial team across university facilities. The role focuses on managing staff, scheduling, training, and ensuring high standards of cleanliness and safety in a diverse environment within Providence.

Responsibilities include payroll data submission, attendance tracking, work order management, and enforcing the safety program in alignment with the collective bargaining agreement with USAW FM RI.

Qualifications

• Associates degree and 2-4 years’ custodial/maintenance experience.
• Experience supervising employees; preferred in a union environment.
• Valid driver’s license; must be active for at least 2 years prior to appointment.

Responsibilities

• Supervise custodial staff, assign workloads, and ensure quality cleaning.
• Maintain payroll data, attendance records, work orders, and safety program.
• Perform visual inspections and coordinate with the union-negotiated agreement.

Skills

Staff supervision

Payroll data entry

Time & attendance

Customer service

Microsoft Office

Safety practices

Education

Associates degree

Tools

Microsoft Office Suite

Job description

Position Purpose

Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.

Job Description

Position Purpose

Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.

Responsible for supervising custodial staff so that buildings and assets of the University are clean and well maintained. Ensures high quality fulfillment of cleaning tasks by assigning appropriate number of staff needed, ensuring availability of proper equipment, training staff in appropriate methods, evaluating staff performance, soliciting customer feedback for use in appraising staff and coordinating other tasks, as needed, to complement the overall custodial program. Performs, in a professional and timely manner, a variety of administrative functions in support of the overall goals of the Custodial Division, including but not limited to: submission of payroll data, maintenance of key control system, maintenance of attendance records, management of work orders, administering the safety program for assigned staff, administration of collective bargaining agreement between the University and USAW FM RI. Required to perform visual inspections of all locations under their responsibility.

Job Qualifications And Competencies

• Associates degree and 2-4 years’ custodial / janitorial / maintenance experience or equivalent.
• 2 years’ experience supervising employees; preferable in a union environment.
• Valid driver’s license and must maintain as a condition of employment (must be active for at least 2 years prior to appointment date).
• Knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial profession.
• Knowledge of general industry safety practices and standards within the custodial profession.
• Knowledge of principles, practices and techniques of supervision of bargaining unit employees.
• Excellent customer oriented service skills
• Excellent verbal and written communication skills.
• Careful but assertive approach to dealing with personnel matters, and dealing with conflict.
• Must possess the ability to work in a collaborative, diverse environment.
• Knowledge of all Microsoft™ Office Software and ability to process time & attendance, and work order scheduling, proficiently.
• Demonstrated ability to synthesize large amounts of information and plan appropriate response.
• Ability to supervise, train, and evaluate the work of others, in a fair and well thought out narrative.
• Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures
• Ability to be flexible and responsive.
• Demonstrated commitment to customer service.
• Ability to foster a collaborative, team centered environment.
• Excellent organizational skills.
• Ability to prioritize and assign work orders to staff to increase productivity, eliminate wasteful time, and improve customer service.

Additional Physical Demands And Working Conditions

• Physical demands: Regularly required to talk and hear. The employee is required to stand, walk, use hands to feel and use hands and arms to reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to wear Personal Protective Equipment to include steel toed shoes, or non – slippery shoes, eye protection, nitrile and leather gloves.
• Must be able to walk , stand climb stairs for long durations of time during and outside of shifts
• Must be able to work under adverse temperatures and /or weather conditions
• Meet the requirements of the Animal Care Facility Program, included in that requirement is the completion of an Occupational Health and Wellness Survey and medical monitoring.
• This position is classified as on-site
• Incumbents are required to work evenings, weekends and holiday rotations as needed.

All offers of employment are contingent upon successful completion of background check and education requirements.

Benefits of Working at Brown

Please review additional information on the Benefits of Working at Brown.

Recruiting Start Date

2026-10-29

Job Posting Title

Supervisor, Custodial Services

Department

Facilities Management and Campus Operations

Grade

Grade 9

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Scheduled Weekly Hours

37.5

Position Work Location

Onsite

Submission Guidelines

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote. Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C. Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings. This position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact [e-mail].

Brown is an E-Verify Employer

EEO Statement

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.