Director of Custodial Services Overnight / AM

Brown University; Rhode Island; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Background check

On-site workplace

Job summary

Brown University seeks a Director of Custodial Services to lead overnight and AM operations, directing managers and supervisors to maintain sanitary, attractive campus facilities while upholding policies and safety standards.

The role requires a BA/BS, 8–12 years in facilities management, strong leadership, budgeting, training, and excellent communication. Applicants should be able to develop strategies, manage time, and foster a collaborative, service‑oriented team.

Qualifications

• 8–12 years of facilities management in a large service organization.
• Valid driver’s license and active for at least 2 years prior to appointment.
• Strong written and oral communication skills.
• Leadership, planning, coordinating, budgeting and implementing large-scale facilities activities.
• Knowledge of custodial/janitorial practices and QA programs.
• Knowledge of safety practices and standards in custodial work.
• Analytics background.
• Excellent customer service and interpersonal skills.
• Advanced MS Excel, PowerPoint, Word and Outlook skills.
• Ability to develop and deliver training curricula.
• Ability to manage time and priorities; flexible shifts.

Responsibilities

• Directs custodial services across campus, including overnight and AM operations.
• Administers policies, labor agreements, training, and budgeting for custodial staff.
• Ensures sanitary, attractive, orderly facilities and safety compliance.
• Develops short- and long-range goals and strategic initiatives.

Skills

Leadership

Budgeting

Communication

Strategic planning

Time management

Team collaboration

Problem solving

Flexibility

Analytics

Customer service

Education

B.A./B.S. in business

Tools

Microsoft Excel

PowerPoint

Word

Outlook

QA programs

Job description

Job Description:Position PurposeFacilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.The Director of Custodial Services plans, organizes and directs the activities of the managers and supervisors of all campus buildings with a focus on Overnight and AM Operations. The Director administers policies, procedures, labor agreements and training related to the activities of custodial personnel. Maintains an environment that is sanitary, attractive and in orderly condition.Job Qualifications and CompetenciesB.A./B.S. degree in business, management or a related discipline.Extensive (8-12 years) professional work experience in facilities management and additional work experience involving increasing responsibilities in a large service-related organization.Valid driver’s license and must maintain as a condition of employment (must be active for at least 2 years prior to appointment date)Accomplished written and oral communication skills.Expertise should include clear and thorough skills in management, leadership, planning, coordinating, budgeting and implementing large scale facilities activities in a business or educational environment.Strong knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial professionStrong knowledge of electronic QA programsStrong knowledge of general industry safety practices and standards within the custodial professionStrong background in analyticsExcellent customer oriented service skillsExcellent verbal and written communication skillsExcellent Microsoft Excel, PowerPoint, Word and Outlook skillsExcellent written and verbal communication skillsStrong interpersonal, organizational, and detail-oriented skills requiredSense of urgency to meet internal and external customer requirementsCareful but assertive approach to dealing with personnel matters, and dealing with conflictSkill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.Ability to develop, plan, and implement short- and long-range goals.Skill in organizing resources and establishing priorities.Knowledge and ability to process time & attendance, and work order scheduling proficiently.Demonstrated ability to synthesize large amounts of information and plan appropriate responseAbility to create and deliver a training curriculumAbility to read, interpret, apply, and explain rules, regulations, policies, and proceduresAbility to be flexible and work various shifts as training and inspection needs requireAbility to foster a collaborative, team centered environmentExcellent time management skillsExcellent organizational, leadership and relationship building skillsOther InformationPhysical demands: Regularly required to talk and hear. The employee is required to stand, walk, use hands to feel and use hands and arms to reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to wear Personal Protective Equipment to include steel toed shoes, or non – slippery shoes, eye protection, nitrile and leather gloves.Must be able to walk, stand climb stairs for long durations of time during and outside of shiftsMust be able to work under adverse temperatures and /or weather conditionsThis position is classified as on site.All offers of employment are contingent upon successful completion of background check and education requirements.Benefits of Working at Brown:Please review additional information on the Benefits of Working at Brown.Recruiting Start Date:2026-10-06Job Posting Title:Director of Custodial Services Overnight / AMDepartment:Facilities Management and Campus OperationsGrade:Grade 12Worker Type:EmployeeWorker Sub-Type:RegularTime Type:Full timeScheduled Weekly Hours:37.5Position Work Location:OnsiteSubmission Guidelines:The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.This position is not eligible for visa sponsorship.Still Have Questions?If you have any questions you may contact [e-mail] is an E-Verify Employer.EEO Statement:Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.