Director of Custodial Services Overnight / AM

Brown University; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

Brown University is seeking a Director of Custodial Services to lead overnight and morning operations across campus. You will plan, organize, and direct managers and supervisors, ensuring clean, safe, and compliant facilities while aligning with Brown's We Care values.

The role emphasizes policy administration, budgeting, analytics, and staff development. You will foster collaboration, drive continuous improvement, and deliver high-quality service to students, faculty, and staff in a complex

Qualifications

• B.A./B.S. degree in business, management or a related discipline.
• Extensive (8-12 years) professional work experience in facilities management.
• Valid driver’s license and active for at least 2 years prior to appointment.
• Accomplished written and oral communication skills.
• Expertise in management, leadership, planning, coordinating, budgeting and implementing large scale facilities activities.
• Strong knowledge of custodial practices and safety standards.
• Strong knowledge of electronic QA programs.
• Analytical background with strong customer service skills.
• Excellent Microsoft Excel, PowerPoint, Word and Outlook skills.
• Ability to handle personnel matters and conflict.
• Ability to develop and implement goals.

Responsibilities

• Plans, organizes and directs the activities of the custodial managers and supervisors for overnight and AM operations.
• Administers policies, procedures, labor agreements and training related to custodial staff.
• Maintains an environment that is sanitary, attractive and in orderly condition.
• Develops short- and long-range goals and budgets.
• Leads and develops managers and supervisors to achieve service excellence.

Skills

Written communications

Oral communication

Customer service

Analytics

Leadership

Planning

Budgeting

Safety knowledge

Education

B.A./B.S. in business/management

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Job Description

Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.

The Director of Custodial Services plans, organizes and directs the activities of the managers and supervisors of all campus buildings with a focus on Overnight and AM Operations.

The Director administers policies, procedures, labor agreements and training related to the activities of custodial personnel. Maintains an environment that is sanitary, attractive and in orderly condition.

Job Qualifications and Competencies

B.A./B.S. degree in business, management or a related discipline.

Extensive (8-12 years) professional work experience in facilities management and additional work experience involving increasing responsibilities in a large service-related organization.

Valid driver’s license and must maintain as a condition of employment (must be active for at least 2 years prior to appointment date).

Accomplished written and oral communication skills.

Expertise should include clear and thorough skills in management, leadership, planning, coordinating, budgeting and implementing large scale facilities activities in a business or educational environment.

Strong knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial profession.

Strong knowledge of electronic QA programs.

Strong knowledge of general industry safety practices and standards within the custodial profession.

Strong background in analytics.

Excellent customer oriented service skills.

Excellent verbal and written communication skills.

Excellent Microsoft Excel, PowerPoint, Word and Outlook skills.

Excellent written and verbal communication skills.

Strong interpersonal, organizational, and detail-oriented skills required.

Sense of urgency to meet internal and external customer requirements.

Careful but assertive approach to dealing with personnel matters, and dealing with conflict.

Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.

Ability to develop, plan, and implement short- and long-range goals.

Skill in organizing resources and establishing priorities.

Knowledge and ability to process time & attendance, and work order scheduling proficiently.

Demonstrated ability to synthesize large amounts of information and plan appropriate response.

Ability to create and deliver a training curriculum.

Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures.

Ability to be flexible and work various shifts as training and inspection needs require.

Ability to foster a collaborative, team centered environment.

Excellent time management skills.

Excellent organizational, leadership and relationship building skills.

Other Information

Physical demands: Regularly required to talk and hear. The employee is required to stand, walk, use hands to feel and use hands and arms to reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. May be required to wear Personal Protective Equipment to include steel toed shoes, or non – slippery shoes, eye protection, nitrile and leather gloves. Must be able to walk, stand climb stairs for long durations of time during and outside of shifts. Must be able to work under adverse temperatures and /or weather conditions. This position is classified as on site. All offers of employment are contingent upon successful completion of background check and education requirements.

Benefits of Working at Brown

Please review additional information on the Benefits of Working at Brown.

Recruiting Start Date

2026-10-06

Job Posting Information

Job Posting Title: Director of Custodial Services Overnight / AM

Department: Facilities Management and Campus Operations

Grade: Grade 12

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Full time

Scheduled Weekly Hours: 37.5

Position Work Location: Onsite

Submission Guidelines

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote. Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Cunningham, Washington D.C. Please note that to be considered for a staff position at Brown University, you must submit a separate application for each positionyouwishtobeconsidered for. Applicationsarereviewedonlyforthespecificpositiontowhichtheyaresubmittedandisnotautomaticallyconsideredforfutureopenings.

This position is not eligible for visa sponsorship.

Brown is an E-Verify Employer.

EEO Statement

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.

Welcome!

Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress as well as one of the largest employers in Rhode Island. Working at Brown brings more than just a paycheck and generous benefits; it offers an opportunity to contribute to a greater good. Join us in supporting the pursuit of knowledge and individual growth that defines higher education and enriches our community.