Supervisor Communications Center

Christus Health; Longview (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Christus Health is seeking a Supervisor Communications Operations EMS to oversee the daily functions of the 9-1-1 Communications Center in Longview, TX. You will supervise staff, ensure reliable telecommunications, maintain QA reviews, and prepare detailed reports and records to support high-quality public safety communications services.

The role requires coordinating with IT and administrative teams, maintaining certifications and duties for Ground, Flight, and Call Taking, and ensuring policy

Responsibilities

• Meets competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Oversees 9-1-1 Communications Center operations during shifts.
• Supervises posting, call-taking, transfers for ground dispatchers and call-takers.
• Performs call review and maintains EMD-Q certification.
• Coordinates with IT, AOC, Logistics on system status and vehicle/equipment needs.
• Prepares shift reports and conducts monthly, quarterly, and annual evaluations.
• Distributes policy changes and updates to shift and enforces goals under leadership directives.

Job description

Description

Summary:

The Supervisor Communcations Operations EMS oversees the daily operations of the 9-1-1 Communication Operations Center, ensuring efficient and effective emergency response coordination. This role involves supervising staff, maintaining telecommunications systems, conducting quality assurance reviews, and preparing detailed reports and records. The Supervisor plays a critical role in ensuring compliance with operational standards and delivering high-quality public safety communications services.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Implements, coordinates and maintains operations of the operations in the 9-1-1 Communications Center during their shift.
• Responsible for overseeing posting, call-taking, transfers, and duties for ground dispatchers and call-takers.
• Responsible for call review and grading to maintain EMD-Q certification.
• Work with Flight Communications II to maintain overall system status.
• Coordinate with AOC, Logistics and QRV's concerning vehicle status, equipment and work orders.
• Notify appropriate administration for out of service units, system level changes, system failures or high-level emergencies.
• Holds primary responsibility for rounding monthly, quarterly reviews and annual evaluations for shift.
• Oversee the distribution of policy changes and updates to shift.
• Responsible for shift reports concerning Red Dispatch Times, Non-Geocoded Addresses, and Extended Response Times.
• Complete Shift Supervisor reporting.
• Notify IT with technical problems in communication center.
• Ability to assist when all other staff is engaged with 911 calls, dispatching units and other task as assigned.
• Responsible for setting and enforcing policies and goals under the directions of Chief Communication Officer.
• Maintain certification and skills to perform Ground, Flight, and Call Taking Duties.
• Attends certain departmental staff meetings and continuing education meetings.
• Performs other duties as assigned.

Work Schedule:

Full Time