Supervisor, Commercial Services (Manheim Dallas)

Cox Automotive; Dallas (TX); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Paid holidays

Vacation with pay

Paid wellness time

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Commercial Services Supervisor to ensure positive client experiences across multiple locations. You will manage staff scheduling, audit transactions for accuracy, and resolve client needs via in-person, verbal, and written communication.

You will collaborate with site departments, contribute to improvements, and coordinate sales prep for commercial accounts, aligning Cox products to client goals for success.

Qualifications

• Requires high school diploma or GED with related experience; other combos possible.
• Minimum one year in a management/leadership role.
• Experience in auto industry or auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to build productive internal and external relationships.

Responsibilities

• Oversee day-to-day operations and provide direction to staff.
• Review workloads with managers and plan staffing for efficiency and service quality.
• Audit work for accuracy and log discrepancies to address trends.
• Resolve customer issues in partnership with sales teams and accounts.
• Collaborate with departments and locations to ensure client success.
• Communicate challenges, process changes, and new accounts to management.
• Coordinate sales preparation and ensure accurate collection of vehicle/account data per SOPs.
• Align Cox Automotive products and services to client needs for success.
• Maintain positive relationships with clients, accounts, and banks.
• Supervise inventory management post reconditioning and oversee redemption process.
• Possibly supervise Outside Commercial Coordinator team coordinating vehicles for sale.
• Develop team members through feedback, recognition, and performance planning.
• Develop new commercial accounts and increase volume with existing customers.
• Demonstrate safety commitment and support Safety Excellence initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Microsoft Excel

Microsoft Word

Outlook

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Commercial Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the locations supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at your physical site, you provide input for improvements and communicate effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Commercial Services department and other departments at the location.

Responsibilities

• Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
• Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
• Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy. Log audit discrepancies, providing opportunities for addressing trends with performance or system issues.
• Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation.
• Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees.
• Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process.
• Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients' Standard Operating Procedures (SOP).
• Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success.
• Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks.
• Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services.
• Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process.
• May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
• Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning.

• Develop new commercial accounts and increase volume with existing customers through proactive outreach.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Minimum Qualifications

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Candidate must have at least one year in a role of management/leadership.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong ability to problem solve and de-escalate heated situations required.
• Strong organizational skills required.
• Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.

USD 55,600.00 - 83,400.00 per year

Compensation:

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets