Supervisor, Central Communications - Night Shift

Sentara Health; United States; On-site; USD 61,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Annual bonus opportunity

Job summary

Sentara Independence provides quality outpatient services and operates a 24/7/365 central communications hub. We seek an experienced Supervisor, Central Communications, to lead frontline professionals, manage real-time operations, and coordinate emergency and non-emergency communications across the hospital.

This role supports patient care, physician response, and hospital operations. Ideal candidates have five years in emergency/nonemergency communications, including three years in supervisory

Qualifications

• Five years of experience in emergency or nonemergency communications, call center operations, or a high-volume 24/7 environment.
• At least three years in a supervisory, lead, or team leadership role.
• Certification/licensure in Emergency Medical Dispatcher (EMD) preferred.

Responsibilities

• Provide supervisory leadership for centralized emergency and nonemergency communications operations during the assigned shift.
• Monitor real-time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity.
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations.
• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination.
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement.

Skills

Leadership

Real-time operations

Emergency communications

Call center operations

Education

High School Diploma

EMD Certification (Preferred)

ETC Certification (Preferred)

FEMA ICS courses (Preferred)

Job description

City/State Virginia Beach, VA

Work Shift Third (Nights)

Overview

Overview As a Supervisor, Central Communications, you will play a critical leadership role within a fast-paced, high-impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non-emergency communication services that directly support patient care, physician response, and hospital operations. In this role, you will lead frontline communications professionals, make real-time operational decisions, manage escalations, and serve as the shift-level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After-Hours Answering Service.

Education

• High School Diploma or equivalent (Required)
• Certification/Licensure Emergency Medical Dispatcher (EMD) (Preferred)
• Emergency Telecommunicator Certification (ETC) (Preferred)
• FEMAICS courses (Preferred)

Key Responsibilities

• Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift
• Monitor real-time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement

Environment & Culture

24/7/365 mission‑critical operations with a strong sense of purpose Collaborative leadership culture focused on accountability, responsiveness, and improvement High trust, high visibility role with direct operational impact Opportunities to grow leadership skills in a complex healthcare environment

Ideal Candidate Profile

This role is ideal for an experienced supervisor or team leader who thrives in real‑time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.

Experience

Five (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role

Compensation

We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $61,360.00 - $89,772.80 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. (Note: If an annual salary is posted, it is based on a full‑time colleague working 2,080 hours annually.)

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Additional Information

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!