Administrative Associate

101 Sentara Hospitals; Virginia Beach (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA, is seeking an Administrative Associate to provide clerical support, manage patient records, schedule appointments, and respond to patient inquiries. You will serve as the first point of contact for patients, families and visitors on the unit, collaborate with medical staff, and support the assigned department with outstanding customer service.

Full-time, day shift with hours 7 a.m.–7 p.m. on Monday and Friday and 7 a.m.–3 p.m.

Qualifications

• High School diploma or equivalent required.
• Associate or Bachelor's degree preferred.
• Microsoft Office experience preferred.
• One year in medical environment preferred.
• Healthcare certificate program preferred.
• Transferable call center or customer service experience preferred.

Responsibilities

• Provide clerical support and manage patient records.
• Schedule appointments and handle inquiries.
• Collaborate with medical staff, management, and patients.
• Serve as first point of contact for patients and visitors.

Skills

Microsoft Office

Medical environment

Healthcare certificate

Call center

Education

High School Diploma

Associate or Bachelor's

Job description

City/State Virginia Beach, VA

Shift/Hours: Full-time, Day Shift, working from 7 a.m. to 7 p.m. on Monday and Friday, and working from 7 a.m. to 3 p.m. on Tuesday and Wednesday.

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

1. High School Grad or Equivalent (Required)
2. Associate or Bachelor's Degree (Preferred)

Experience

1. Microsoft Office experience (Preferred)
2. One year of experience in a medical environment (Preferred)
3. Completion of a healthcare‑related certificate program (Preferred)
4. Transferable skills, for example: one year or more in a call center, customer service application program (Preferred)

Keywords

• Administrative Associate
• Clerical Support
• Receptionist
• Call Center

Compensation

• We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits.
• The base pay range for full-time employment is $19.53 - $28.86 hourly.
• Additional compensation may be available for this role, such as shift differentials, on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities.
• Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Benefits

• Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!