Supervisor, Center Administration

CenterWell; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

CenterWell seeks a Supervisor, Clinic/Center Administration to lead daily operations at senior primary care centers. You will partner with clinicians, manage staff, and ensure compliance while driving patient-centric care and performance metrics.

You will oversee front/back-office operations, onboarding, training, and ongoing development; manage P&L considerations and coordinate with regional leadership to align strategic goals with daily practice.

Qualifications

• 3+ years of operational leadership in a multi-physician office or clinical group.
• Experience in healthcare practice management and regulations.
• Experience with EMRs/HIMs and related software tools.

Responsibilities

• Oversee staffing plans and policies for the facility.
• Collaborate with clinicians to support patient outcomes.
• Manage resources, compliance, and quality metrics.
• Lead monthly meetings with regional leadership and providers.
• Monitor patient experience, safety audits, and risk management.

Skills

Operational leadership

Staff coaching

Financial acumen

Interpersonal skills

Effective communicator

Regulatory knowledge

Tools

EMRs/HIMs systems

Healthcare software tools

Job description

Become a part of our caring community

The Supervisor, Center Administrator (CA) oversees daily operations at senior primary care centers, ensuring a smooth, patient-focused care. This dynamic leadership role combines strategic planning, financial oversight, and team collaboration to drive quality outcomes and support key initiatives, including compliance, retention, and performance metrics. Responsibilities may vary by location as determined by local leadership. You will report to the Associate Operations Director.

The Supervisor, Clinic/Center Administration oversees staffing plans, policies, and procedures for the facility, partnering with clinicians to support patient outcomes. This role makes decisions on departmental resources and operations, collaborates across departments, and communicates with other managers through briefings and meetings.

Leadership & Operational/Organizational Management:

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development
• Conduct monthly meetings with Regional AOD, AMDs, and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.

Clinical/Patient Management:

• Commitment to creating patient-centric environments and fostering a culture of care and connection.
• Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
• Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
• Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities.
• Collaborate with providers on patient terminations in collaboration with risk management.

Dyad Partnership:

• Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff.
• Maintain regular communication to align on performance, strategies, and team management.
• Ensure unified decision-making and consistent messaging for cohesive leadership.
• Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes.
• Manage clinic/market dynamics and engagement interdependently.
• Monitor and communicate incentive plans effectively.
• Collaborate with clinical dyad partners to develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.

Use your skills to make an impact

Required Qualifications:

• 3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Healthcare practice management experience.
• Understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA’s, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.