Center Administrator

Humana; Suwanee (GA); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana’s CenterWell Senior Primary Care seeks a Manager, Clinic/Center Administration to lead outpatient operations. You will direct staff, coordinate with clinicians, and ensure efficient front-of-house and clinical workflows on-site. The role emphasizes improving patient outcomes while managing resources and regulatory compliance.

The position is full-time, based at a center, with collaboration across departments and participation in an enterprise-wide TB screening and flu policy program.

Qualifications

• Experience leading outpatient clinic/center operations and staff.
• Knowledge of front of house management and clinical operations.
• Ability to interact effectively with physicians, staff and executives.

Responsibilities

• Plan and direct the work of professional and support personnel in outpatient care.
• Develop staffing plans and implement policies for the facility.
• Collaborate with clinicians to optimize patient outcomes and resources.
• Lead cross-departmental briefings and maintain contact with other managers.

Skills

Operational leadership

Front of house management

Clinical operations

Staff coaching & mentoring

Interpersonal skills

EMR/HIM software

Education

Bachelor's degree in Business/Healthcare Administration

Tools

EMR/HIM systems

Office software tools

Job description

Become a part of our caring community

The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

The Manager, Clinic/Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Use your skills to make an impact

Required Qualifications:

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA’s, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy.
• Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.

Preferred Qualifications:

• Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of Healthcare Administration/Leadership experience
• Basic knowledge of Population Health Strategy
• Familiarity with Medicare
• Experience managing a budget of $500,000+

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.