Manager, Clinic/Center Administration

Conviva Senior Primary Care; DeLand (FL); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid time off & holidays

Disability & life insurance

Job summary

Conviva Senior Primary Care, part of Humana's CenterWell, seeks a Manager, Clinic/Center Administration to lead outpatient operations at its Florida center. You will plan and direct professional and support staff, work with clinicians to ensure optimal patient outcomes, and manage resources and schedules.

The role requires 5+ years of operational leadership in a multi-physician setting, knowledge of EMR/HIM, and bilingual English/Spanish.

Qualifications

• 5+ years of operational leadership in a multi-physician office or clinical group.
• Experience with front of house management and clinical operations.
• Primary Care and full-risk VBC experience.
• Experience with EMR/HIM systems and related software.
• Strong interpersonal skills with diverse stakeholders.
• TB screening and flu vaccine policy compliance.
• Bilingual in English and Spanish.

Responsibilities

• Plan and direct work of staff providing outpatient care.
• Collaborate with clinicians to optimize patient outcomes.
• Lead staffing plans, policies, and procedures.
• Coordinate cross-department collaboration.
• Ensure compliance with healthcare regulations.

Skills

Operational leadership

Front of house management

Clinical operations

EMR/HIM systems

Interpersonal communication

Bilingual English/Spanish

Education

Bachelor's degree in Healthcare Administration

5+ years healthcare admin/leadership

Tools

EMR/HIM software

Various software tools

Job description

Become a part of our caring community

The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

The Manager, Clinic/Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.

Required Qualifications

Use your skills to make an impact

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
• Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.
• Bilingual in English and Spanish

Preferred Qualifications

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
• Basic knowledge of Population Health Strategy
• Familiarity with Medicare
• Experience managing a budget of $500,000+

Location

Deland, Florida

Work Schedule

8AM - 5PM (Mondays - Fridays)

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.