AVP, Fraud Operations & Loss Prevention, Digital Banking

Forbright, Inc.; United States; Remote; USD 140,000 - 230,000; Full time

Job summary

Forbright, Inc. is seeking a senior leader to oversee Fraud Operations and Loss Prevention across the enterprise. You will drive day-to-day execution, manage frontline supervisors, and own outcomes related to fraud losses, recoveries, and customer satisfaction.

You will serve as the senior escalation point for major fraud events and translate strategic priorities into actionable operating plans while collaborating with Product, Technology, Compliance, Risk, Legal, and Customer Care teams.

Qualifications

• Experience leading fraud or loss prevention operations.
• Proven supervisory leadership of operational teams.
• Strong knowledge of risk management and regulatory compliance.

Responsibilities

• Lead day-to-day execution and operational performance of Fraud Operations and Loss Prevention.
• Direct frontline supervisors accountable for service levels, quality, productivity and case management.
• Own fraud losses, recoveries, customer outcomes and control effectiveness.
• Serve as senior escalation point for significant fraud events, complex cases and emerging fraud trends.
• Translate strategic priorities into operating plans, resource requirements and performance objectives.
• Work with Product, Technology, Compliance, Risk, Legal, Customer Care, Deposit and Payment Operations, and Card Services.

Skills

Fraud ops leadership

Supervisory leadership

Risk management

Regulatory compliance

Job description

Responsibilities

• Lead day-to-day execution and operational performance of Fraud Operations and Loss Prevention
• Directly lead frontline supervisors accountable for service levels, quality, productivity and case management
• Own fraud losses, recoveries, customer outcomes and control effectiveness
• Serve as senior escalation point for significant fraud events, complex cases and emerging fraud trends
• Translate strategic priorities into operating plans, resource requirements and performance objectives
• Work with Product, Technology, Compliance, Risk, Legal, Customer Care, Deposit and Payment Operations, and Card Services

Requirements

• Experience leading fraud or loss prevention operations
• Supervisory leadership of operational teams
• Knowledge of risk management and regulatory compliance

About the Company

• Forbright is a nationwide full-service bank and commercial lender serving personal and middle market clients.