Supervisor, Call Center Operations

Medical University of South Carolina; Bluffton (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Employer Sponsored Retirement Plan

Paid time off and extended sick leave

Paid Parental Leave

Disability insurance plan options

Continuous professional and clinical training

Competitive pay

Annual Merit Increase

Wellbeing resources

Tuition Reimbursement

Employee perks and discounts

Employee referral program

Flexible schedule options

Certification incentive program

Job summary

The Medical University of South Carolina is seeking a Supervisor Patient Access Coordinator in Bluffton to ensure that services meet quality and financial standards. This role involves overseeing a team, managing scheduling functions, and enhancing patient satisfaction and operational efficiency.

Candidates should possess a Bachelor's degree or equivalent experience in healthcare leadership, along with strong knowledge of EPIC Cadence and supervisory experience. The position includes comprehensive benefits and opportunities for professional development.

Qualifications

• Bachelor's degree and three years of healthcare leadership experience.
• Extensive knowledge of EPIC Cadence and Patient Access reporting.
• Supervisory experience preferred in Patient Access work in a hospital setting.

Responsibilities

• Oversee and train team members in complex scheduling functions.
• Monitor operational systems and employee performance.
• Ensure services are delivered in accordance with quality standards.

Skills

Patient Access Registration techniques

EPIC Cadence application

Healthcare leadership

Supervisory experience

Education

Bachelor's degree in healthcare or related field

Associate's degree in healthcare or related field

High School diploma or equivalent with 5 years experience

Job description

Job Description Summary

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005632 MCP - Bluffton MOB

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have thorough knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Acts as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.

Minimum Education and Experience

Bachelor's degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate's degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience.

• Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration.
• Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/workflows. Supervisory experience required.
• Patient Access work in a hospital setting preferred.
• Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.

Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please visit http://www.uscis.gov/e-verify/employees