SUPERVISOR - CAGE OPERATIONS

003 Seminole Hard Rock Tampa; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a supervisor to oversee cashiering functions within the back-of-house operations of the casino. The role involves managing cage inventory, addressing customer concerns, and ensuring compliance with all regulatory requirements.

The candidate will interview, hire, train, schedule, and evaluate staff, while maintaining strong public and employee relations and a safe work environment. Experience in cage/cash handling and supervisory duties is required.

Qualifications

• High school diploma or GED required with 1–2 years of related experience or an equivalent combination
• 1 year of cage, banking and/or cashiering experience and 1 year of supervisory experience required
• Ability to perform basic arithmetic including fractions, whole numbers and decimals
• Ability to calculate interest, commissions and percentages as they apply to job functions
• Excellent interpersonal and communication skills to work with staff and patrons
• Proficiency with department-specific computer programs and related software
• Strong interpersonal skills and ability to work with diverse teams and guests

Responsibilities

• Supervise cashiering functions and ensure compliance with policies and procedures
• Manage cage inventory (Chip Bank, Main Bank, Marker Bank, Vault, Kiosk, Jackpot, Poker Cage)
• Address customer concerns and complaints within jurisdiction
• Ensure all regulatory requirements are followed
• Hire, train, schedule, appraise and supervise directly assigned personnel
• Promote positive relations with staff and guests
• Maintain a clean, safe, hazard-free work environment
• Perform related duties as assigned

Skills

Cashiering

Customer service

Interpersonal skills

Numerical ability

Supervisory experience

Communication skills

Education

High school diploma or GED

Tools

Casino management software

Job description

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Thank you for choosing us as your employer of choice!

Job Description

This position is responsible for the direct supervision of cashiering functions. Essential duties include, but are not limited to:

• Must adhere to the Seminole Tribe's Policies and Procedures


• Manages cage inventory to include Chip Bank, Main Bank, Marker Bank, Vault, Kiosk, Jackpot, and Poker Cage


• Deals directly with customer concerns/complaints as required within jurisdiction


• Ensures all regulatory requirements are followed


• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel


• Promotes positive public/employee relations at all times


• Maintains a clean, safe, hazard-free work environment within area of responsibility


• Performs all other related and compatible duties as assigned

Qualifications

• High school diploma or GED required as well as one (1) to two (2) years of related experience or an equivalent combination of education and experience


• Must also have one (1) year of cage, banking and/or cashiering experience, and one (1) year of supervisory experience


• Ability to add, subtract, multiply and divide by fractions, whole numbers, and decimals


• Ability to calculate interest, commission, and percentages as it applies to job functions


• Must have excellent interpersonal skills to effectively work with staff as well as patrons


• Required to become proficient with department specific computer programs


• Must also have strong communication and interpersonal skills

Work Environment

Duties and responsibilities are typically performed in the back of house of the casino, which can be fast-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move a minimum of 40 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Company Overview

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!