Supervisor, Café Retail Dining (Full-Time) - Day Shift

Hackensack Meridian Health Inc.; Hackensack (NJ); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Hackensack Meridian Health’s Second Street Cafe seeks an experienced dining supervisor to lead daily operations, ensure high service standards, and manage customer relations with a focus on quality and efficiency.

You will oversee staff development, monitor menu and service improvements, and collaborate with other hospital operations to maintain profitability while delivering patient and visitor dining experiences.

Qualifications

• Associate degree in food management or GED/CDM credential.
• Proficiency in computer skills.
• 5 years practical food service experience from a hospital, retail sales or similar environment.

Responsibilities

• Manage Second Street Cafe operations, including customer relations and staff supervision.
• Oversee staff development and implement menu/service improvements in collaboration with other managers.
• Monitor presentation, quality and service standards to ensure profitability.
• Lifting and standing requirements as part of cafe operations.

Skills

Proficiency in computer skills

Customer relations

Proficiency in computer skills

Staff development

5 years hospital/retail food service

Education

Associate degree in food management or equivalent

Bachelor's degree in food management or equivalent (preferred)

High School diploma / GED with CDM credential or equivalent

10 years practical food service experience

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Sup, Cafe Retail Dining is responsible for the management of the Second Street Cafe, including customer relations, supervision and staff development of all personnel, and, in collaboration with other NFM managers, contributes to the implementation of patient menu/service improvements. This position will keep track of new trends and upgrades, implement new ideas, stay on the cutting edge in presentation, quality, and service, and monitor excellence standards in all outlets. Ensures a profit in operations.

Education, Knowledge, Skills and Abilities Required:

• Associate degree in food management or equivalent, or High School diploma, general equivalency diploma (GED), and/or GED equivalent programs with Certified Dietary Manager credential and other job-related education, or 10 years practical food service experience.
• Proficiency in computer skills.
• 5 years practical food service experience from a hospital, retail sales or similar environment.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree in food management or equivalent strongly preferred.
• 5 years supervisory experience in an upscale food retail environment.

Licenses and Certifications Required:

• Food Safety and Sanitation Certification or ServSafe Certification or ServSafe Food Handler.

Contacts:

• Regular contact with Medical Center personnel, patients, visitors, and vendors.

Working Conditions:

• Lifts a minimum of 30 lbs, pushes a minimum of 50 lbs, and stands a minimum of 10 hours a day.