Supervisor - Business Process Operations

Iron Mountain; Iron Mountain, Northern (MI, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Iron Mountain seeks a Supervisor, Business Process Operations to lead large-scale digitization projects across client sites and Iron Mountain India facilities. You will manage a ground delivery team, serve as the bridge between Key Account Managers and operations, and drive optimized workflows to meet timelines.

The ideal candidate will have 7+ years in business process operations, strong knowledge of scanning, DMS, and Google Workspace, with a track record in cost and profit optimization.

Qualifications

• 7+ years of experience in business process operations and digitization.
• Experience leading teams of 50–100 employees.
• Knowledge of production scanners, Document Management Systems, workflow automation, and Google Workspace apps.
• Bachelor's degree is required; MBA in Operations preferred.

Responsibilities

• Oversee large-scale digitization operations and establish optimized operating plans.
• Act as liaison between Account Managers, vertical leads, and ground delivery teams.
• Ensure adherence to SOPs, standards, and best practices across facilities and client sites.

Skills

Team leadership

Customer relationship management

Operational cost optimization

RFP validation

Gross profit optimization

Workflow automation

Google Workspace

Google Data Studio

Education

Bachelor's degree

MBA in Operations

Tools

Google Workspace

Google Data Studio

Document Management Systems

Job description

IND | Palwal | Building T06 Part C, Topline Logistics Park

Full time

J0106815

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced and driven Supervisor, Business Process Operations to join our Business Process Operations team. In this role, you will be responsible for managing large-scale customer accounts, overseeing complex digitization operations across client sites and Iron Mountain India facilities, and supervising a high-performing ground delivery team.

You will join a dynamic, collaborative team serving as the essential bridge between Key Account Managers and ground operations to ensure best-in-class service delivery, optimized workflows, and strict adherence to project timelines.

What You’ll Do

In this role, you will:

• Manage Large-Scale Digitization Operations: Oversee complex end-to-end scanning, metadata, and document management operations, establishing optimized operating plans and conducting Proof of Concept testing to achieve productivity and financial goals.

• Collaborate Across Key Stakeholders: Act as the strategic liaison between Key Account Managers, vertical leads, and ground delivery teams to align project deliverables with customer expectations and Key Result Areas.

• Ensure Compliance and Best Practices: Maintain strict adherence to agreed Standard Operating Procedures, organizational standards, and industry best practices across all facility operations and customer sites.

What You’ll Bring

The ideal candidate will have:

• 7+ years of experience in business process operations and digitization, with a proven track record of managing teams of 50 to 100 employees and handling large-scale judiciary projects.

• Strong knowledge of production scanners, Document Management Systems, workflow automation, Time and Motion Study methodologies, and Google Workspace applications (including Google Data Studio for Management Information System reporting).

• Proven ability in team leadership, customer relationship management, operational cost optimization, Request for Proposal validation, and Gross Profit optimization.

• A Bachelor’s degree (required); a Master of Business Administration (MBA) in Operations is preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0106815