Director, Title & Registration

CEI Fleet Collision and Safety; Baltimore (MD); On-site; USD 133,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Job summary

Element Fleet Management in Owings Mills, MD seeks a Director, Title and Registration to own the end-to-end lifecycle across the US and Canada. You will lead transformation, drive automation, and coach leaders to deliver compliant, cost-efficient service.

This role requires 10+ years in operations leadership, strong financial acumen, and experience with multi-jurisdictional regulatory environments. You will manage budgets, partners, and a team of leaders to deliver exceptional client experience.

Qualifications

• 10+ years of progressive leadership in operations or service delivery.
• Proven success leading large-scale operational and cultural change.
• Strong financial acumen with experience managing budgets and cost structures.
• Experience with automation, digitization, and process improvement methodologies.
• Ability to operate with autonomy and influence senior leaders, peers, and external partners.
• Experience leading people leaders and indirect operational staff.

Responsibilities

• Lead the transformation of the Title and Registration function through disciplined change management, clear vision, and sustained adoption of new operating models and behaviors.
• Own the full client and driver experience across the title and registration lifecycle, including outcomes delivered by external partners and government agencies.
• Drive simplification, standardization, and automation to reduce manual processing, improve quality, and increase throughput.
• Provide visible, hands-on leadership to the title processing organization, coaching leaders and teams to deliver strong day to day execution and continuous improvement.
• Own planning, forecasting, and budget management with direct P&L impact, balancing cost discipline with service commitments.
• Manage tag agencies, outsourced providers, and other partners to ensure service, quality, cost, and compliance expectations are met.
• Lead a team of people leaders and indirect operational staff across the US and/or Canada.
• Make complex operational and financial decisions with direct impact on client experience, cost, and compliance.
• Lead highly complex, multi-jurisdictional operations requiring independent judgment and prioritization.
• Solve complex, non-routine problems through process redesign, automation, and cross functional collaboration.

Skills

Leadership experience

Change management

Financial acumen

Automation experience

Autonomy

People leadership

Multi-jurisdiction

Education

College degree

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role We’re looking for a Director, Title and Registration to join our team. In this role, you will be accountable for end-to-end ownership of Element’s title, registration, and compliance lifecycle across the United States and Canada. This role exists to deliver a reliable, efficient, and client obsessed experience while modernizing a highly regulated, high-volume operation. Success is measured through client experience, operational performance, cost efficiency, and sustained adoption of improved ways of working.

What You’ll Do

Lead the transformation of the Title and Registration function through disciplined change management, clear vision, and sustained adoption of new operating models and behaviors.

Own the full client and driver experience across the title and registration lifecycle, including outcomes delivered by external partners and government agencies.

Drive simplification, standardization, and automation to reduce manual processing, improve quality, and increase throughput.

Provide visible, hands‑on leadership to the title processing organization, coaching leaders and teams to deliver strong day to day execution and continuous improvement.

Own planning, forecasting, and budget management with direct P&L impact, balancing cost discipline with service commitments.

Manage tag agencies, outsourced providers, and other partners to ensure service, quality, cost, and compliance expectations are met.

Lead a team of people leaders and indirect operational staff across the US and/or Canada.

Make complex operational and financial decisions with direct impact on client experience, cost, and compliance.

Lead highly complex, multi‑jurisdictional operations requiring independent judgment and prioritization.

Solve complex, non‑routine problems through process redesign, automation, and cross functional collaboration.

Basic Qualifications

• 10+ years of progressive leadership experience in operations or service delivery environments.
• Demonstrated success leading large scale operational and cultural change.
• Strong financial acumen with experience managing budgets and cost structures.
• Experience with automation, digitization, and process improvement methodologies.
• Ability to operate with a high degree of autonomy and influence senior leaders, peers, and external partners through strong operational credibility and business acumen.
• Experience leading people leaders and indirect operational staff.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience in regulated, high volume operational environments preferred.
• Experience leading highly complex, multi‑jurisdictional operations.
• Experience managing tag agencies, outsourced providers, and other external partners.
• Experience with workforce strategy, automation investment, and vendor management.
• Experience solving complex, non‑routine problems through process redesign and cross functional collaboration.

Location Owings Mills

Compensation The hiring base salary range for this position is $132,500 to $182,160 annually. This range represents the Company's good‑faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You

• A culture of innovation, empowerment, decision‑making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability‑related accommodations during the application and interview process are available upon request.

Should you require an accommodation with our hiring process please send an email to [e-mail] or call (800) 665‑9744.

Element Fleet Management also uses AI‑assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job‑related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

Know Your Rights: Workplace discrimination is illegalElement Fleet Management (TSX: EFN) is the largest publicly traded pure‑play automotive fleet manager in the world. As a Purpose‑driven and client‑centric company, we deliver value through scalable, sustainable, and technology‑enabled fleet and mobility solutions. Through the Element‑Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end‑to‑end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.