Supervisor, Ambassador Services

SeaWorld Parks & Entertainment; Tampa (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment's Busch Gardens Tampa is seeking an Ambassador Services lead to supervise wardrobe operations, manage budgets and vendor relationships, and operate the park's register; oversee alterations, laundry, and wardrobe guidelines while delivering exceptional guest service.

You will coach and develop the Ambassador Services team, interview and onboard new hires, maintain ambassador files, collaborate with park departments, and ensure safety and high standards across

Qualifications

• At least 18 years of age.
• Sewing experience preferred.
• Proficient in Microsoft Office.
• Strong communication, leadership and customer service skills.
• Ability to multi-task in a fast-paced work environment.
• Ability to work in a team-oriented environment.
• Detail-oriented and self-motivated.
• Demonstrate SEA safety, guest service, cleanliness, attendance and wardrobe standards.
• Learn and effectively use Point of Sale Systems (payment system).
• Good organizational and writing skills.
• Flexibility to work varied shifts, including nights and weekends when needed.
• Ability to work indoors/outdoors in varying conditions and perform physical tasks.

Responsibilities

• Supervise daily wardrobe operations including uniform distribution, ID management, and Ambassador support programs.
• Manage budgets, inventory, and vendor relationships.
• Operate register for monetary transactions and follow handling procedures defined by the cash handling policies.
• Hemming pants, sewing patches on shirts, alterations as needed.
• Laundry to include operation of washers and dryers (linen, rags, uniforms, etc.).
• Administer wardrobe guidelines with current and new Ambassadors.
• Maintain daily paperwork and ambassador files.
• Interact with guests by greeting them and providing excellent service in an efficient and courteous manner.
• Work in a team environment and interact with others in a professional manner.
• Lead, coach, and develop the Ambassador Services team, including interviewing, onboarding, and training new hires, while fostering accountability and engagement.
• Maintain positive working relationships with Ambassadors and Leadership across all park departments.
• Perform other duties as assigned based on business needs.

Skills

Sewing experience

Microsoft Office

Customer service

Leadership

Communication skills

Teamwork

Detail-oriented

Organizational skills

Writing skills

POS systems

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Compensation

$19 per hour

What You Get To Do

• Supervise daily wardrobe operations including uniform distribution, ID management, and Ambassador support programs.
• Manage budgets, inventory, and vendor relationships
• Operate register for monetary transactions and follow handling procedures defined by the cash handling policies
• Hemming pants, sewing patches on shirts, alterations as needed
• Laundry to include operation of washers and dryers (linen, rags, uniforms, etc.)
• Administer wardrobe guidelines with current and new Ambassadors
• Maintain daily paperwork and ambassador files
• Interact with guest by greeting them and providing excellent service in an efficient and courteous manner
• Work in a team environment and interact with others in a professional manner
• Lead, coach, and develop the Ambassador Services team, including interviewing, onboarding, and training new hires, while fostering accountability and engagement.
• Maintain positive working relationships with Ambassadors and Leadership across all park departments.
• Perform other duties as assigned based on business needs

What It Takes To Succeed

• At least 18 years of age
• Sewing experience preferred
• Proficient in computer software and applications (Microsoft Office)
• Strong communication, leadership, and customer service skills.
• Ability to multi-task in a fast-paced work environment
• Ability to work in a team-oriented environment
• Detail-oriented and self-motivated
• Demonstrate excellent knowledge and role model of SEA safety, guest service, cleanliness, attendance and wardrobe standards.
• Learn and effectively use Point of Sale Systems (payment system)
• Good organizational and writing skills
• Flexibility to work varied shifts, including nights and weekends when needed.
• Ability to work indoors/outdoors in varying conditions and perform physical tasks (walking, bending, lifting, cleaning).

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.