Supervisor, Admissions and Patient Access

Memorial Physician Practices; Hickory (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid time off

401(k) retirement plan

Job summary

Frye Regional Medical Center is seeking a Supervisor of Patient Access and Admissions. The role focuses on directing daily staffing, training, coaching, and mentoring to ensure service levels are met and quality standards are maintained.

You will lead evaluations, manage disciplinary actions as needed, and resolve complex issues while fostering staff development and adherence to policies and procedures. This position emphasizes collaboration with clinical and administrative teams.

Qualifications

• Associate's degree in related field preferred.
• Applicable work experience may be used in lieu of education.

Responsibilities

• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff.
• Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs.
• Performs staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.

Skills

Staff supervision

Coaching & mentoring

Performance evaluations

Education

Associate's degree in related field preferred

Applicable work experience may be used in lieu of education

Job description

Your experience matters

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

How you'll contribute

The Supervisor of Patient Access and Admissions supervise daily staff activities for an assigned area or function.

The Supervisor who excels in this role

• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff.
• Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Perform staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.

What we offer

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits:Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.

Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development:Ongoing learning and career advancement opportunities.

Qualifications and requirements

• Associate's degree in related field preferred
• Applicable work experience may be used in lieu of education

"We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment."