Patient Access Representative, Senior

Memorial Physician Practices; Hickory (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

HSA

401(K) retirement plan

Paid Time Off

Life Insurance

Short/Long-term Disability

Identity Theft Protection

Employee Assistance program

Travel & Entertainment discounts

Job summary

Frye Regional Medical Center is seeking a Patient Access Representative, Team Lead to oversee scheduling, pre-registration, and registration operations at FryeCare Imaging. You will support staff, enforce policy, and assist leadership with staffing and QA processes to ensure smooth patient access workflows.

The role emphasizes coordinating daily activities, maintaining service quality, and providing guidance to staff in a fast-paced environment while upholding organizational standards.

Qualifications

• Requires ability to organize, perform and track multiple tasks accurately in a fast-paced environment.
• Demonstrates strong attention to detail and numerical ability for basic calculations.
• Able to work independently and as part of a team while following department policies.

Responsibilities

• Assist manager in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all patient interactions and enforce patient experience standards.
• Promote and demonstrate excellent customer service.
• Maintain QA statistics (e.g., patient wait times) and report results to the manager.
• Oversee daily activities of scheduling, pre-registration and registration areas to meet department standards.
• Educate registration staff on changes relevant to their roles.

Skills

Organizational skills

multitask in fast-paced environment

Attention to detail

Analytical and problem solving

Education

High school diploma or equivalent

Associate degree in related field preferred

Job description

Job Summary

The Patient Access Representative, Team Lead at FryeCare Imaging is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.

Company Description

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Assist manager and in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (Including patient wait times, etc.) and report results to manager
• Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met
• Assists manager in educating registration staff of any changes pertinent to their roles

Required Skills

Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Benefits -

Wide range of benefits options!

• Here at Frye,you choose your ownMedical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household.Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff.Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care.Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community.We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction.If you are passionate about changing lives, we are looking for you!

Minimum Education

• High school diploma or equivalent required
• Associates degree in Business, Finance, Health Info Management, or related field preferred.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.