Patient Access Representative

Lifepoint Health; Lenoir (NC); On-site; USD 22,041 - 30,307; Full time

Job summary

Frye Regional Medical Center in North Carolina is seeking a Patient Access Representative (PRN) to facilitate the patient referral process, greet patients, and manage scheduling, check-in, and check-out processes. The role includes obtaining accurate demographics and handling patient payments and balances.

The position requires a high school diploma (associates preferred) and the ability to work in a fast-paced environment with minimal supervision.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred for this role.
• Requires critical thinking and ability to work with minimal supervision.

Responsibilities

• Greet patients and handle scheduling, registration, pre-admission and admission at the physician practice.
• Perform reception and discharge functions.
• Accurately obtain patient demographic information.
• Collects and posts co-pays, deductibles and past due balances when services are rendered.

Skills

Critical thinking

Decisive judgment

Work with minimal supervision

Education

High school diploma or equivalent

Associate's degree (preferred)

Job description

Patient Access Representative (PRN)

Lenoir, NC

Your experience matters

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

How you’ll contribute

The Patient Access Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). They are responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

A Patient Access Representative (PAR) who excels in this role

• Performs scheduling, registration, patient pre-admission and admission at the physician practice
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

What we offer

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.

Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development: Ongoing learning and career advancement opportunities.

Qualifications and requirements

Applicants should have high school diploma or equivalent. Associate's degree is preferred. Additional requirements include:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

"We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment."