Supervisor

Ontario Trillium Foundation; Sterling Heights (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation in Sterling Heights, Michigan seeks a Supervisor who will lead Team Members to deliver exceptional service. The role requires a dynamic individual with 1–3 years of experience in quick service and a passion for training others. Responsibilities include managing labor and food costs, resolving guest issues, and fostering a positive environment. Flexibility in scheduling and working under pressure are essential, making this position ideal for a proactive leader.

Qualifications

• 1-3 years of quick-service experience in a supervisory role.
• Practical knowledge of coaching and training Team Members.
• Ability to manage labor and food costs.

Responsibilities

• Manage labor costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure product launches and promotions are executed perfectly.
• Resolve guest issues with the team.
• Participate in the recruitment process.
• Train new Team Members.
• Encourage Team Members to follow Health & Safety policies.
• Coach and discipline Team Members as needed.
• Plan, organize, and direct daily operations.
• Foster a positive work environment.

Skills

Team leadership

Coaching and training

Conflict resolution

Cost management

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Physical Demands

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

• Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.