Supervisor

Ontario Trillium Foundation; Owosso (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a Supervisor in Owosso, Michigan. This role requires an enthusiastic leader to motivate Team Members and ensure exceptional guest service. With 1-3 years of experience in a quick-service supervisory role, the ideal candidate will manage labor and food costs, train new employees, and maintain high standards of cleanliness and service. Availability for varied shifts and a fair work/life balance is essential for success in this fast-paced environment.

Qualifications

• 1-3 years of quick-service experience in a supervisory role.
• Practical knowledge of coaching Team Members.
• Ability to manage labor and food costs effectively.

Responsibilities

• Manage labor costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure product launches and promotions are executed flawlessly.
• Train and coach new Team Members.
• Participate in the recruitment process.

Skills

Coaching and training

Team leadership

Guest service

Cost management

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Physical Demands

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

• Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.