Assistant Manager

Ontario Trillium Foundation; Dearborn (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Comprehensive training

Incentive and recognition programs

Advancement opportunities

Job summary

Ontario Trillium Foundation is looking for an Assistant Manager in Dearborn, Michigan. This role requires leading a team to deliver exceptional service and ensuring the operational excellence of a quick-service restaurant. With responsibilities including managing costs, training team members, and fostering a positive work environment, candidates should have prior supervisory experience in a quick-service context. The position offers competitive salary and health benefits, along with opportunities for advancement.

Qualifications

• 1-3 years of quick-service experience in a supervisory role.
• Experience managing labor costs and controlling food costs.
• Ability to resolve guest issues effectively.

Responsibilities

• Manage labor costs and ensure effective floor management.
• Train new Team Members and encourage adherence to policies.
• Lead by example and foster a positive work environment.

Skills

Team leadership

Coaching and training

Customer service

Time management

Job description

Shift position is 2 pm - 10 pm.

As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

• Managing labor costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Why Work for Us? We Offer

• Competitive salary
• Health benefits
• Comprehensive training
• Incentive and recognition programs
• Advancement opportunities

Physical Demands

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

• This particular A.M. position is for 2 pm - 10 pm shift.