Supervisor

Ontario Trillium Foundation; Port Huron (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Supervisor in Port Huron, Michigan to lead a team in delivering exceptional service. You will be responsible for training Team Members, managing daily operations, and ensuring high standards of quality and cleanliness. The ideal candidate will have 1-3 years of experience in a supervisory role within the quick-service restaurant industry. Flexibility in scheduling is required, along with a commitment to fostering an inclusive work environment.

Qualifications

• 1-3 years of experience in a supervisory role in the quick-service restaurant industry.
• Practical knowledge of coaching and training Team Members.
• Ability to manage costs effectively and foster a positive work environment.

Responsibilities

• Manage labour costs through effective floor management.
• Train new Team Members on procedures and policies.
• Plan and evaluate daily operations of the restaurant.
• Resolve guest issues and minimize complaints.

Skills

Team leadership

Coaching and training

Effective communication

Cost management

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Physical Demands

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

• Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.