Supervisor

Smokey Bones Bar & Fire Grill; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Smokey Bones Bar & Fire Grill in New York, NY is hiring a Restaurant Supervisor to lead daily operations and enhance guest experiences. The ideal candidate will have strong leadership and communication skills, with a passion for hospitality. Responsibilities include coaching the team, resolving guest concerns, and maintaining high standards of cleanliness and food safety. This position is a stepping stone into salaried management and requires flexibility in scheduling. Join us to drive operational excellence and grow your career!

Qualifications

• Must be 21 years of age or older.
• Minimum of 3 months restaurant experience, preferably at Smokey Bones.
• Reliable transportation required.
• Flexible scheduling for nights, weekends, holidays.

Responsibilities

• Oversee daily restaurant operations for guest experience.
• Lead, coach, and motivate team members.
• Resolve guest concerns quickly and professionally.
• Execute opening and closing procedures.
• Maintain cleanliness and food safety standards.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Service mindset

Job description

Position Overview

The Restaurant Supervisor is a key leader on the floor, responsible for ensuring smooth daily operations, delivering exceptional guest experiences, and supporting the development of our team (Firestarters). This role is a stepping stone into salaried management, designed for high‑performing individuals ready to grow their leadership career.

You will lead by example, own the guest experience, and help drive operational excellence in both front‑of‑house and back‑of‑house environments.

What You’ll Do

• Oversee daily restaurant operations to ensure an outstanding guest experience
• Lead, coach, and motivate team members to perform at a high level
• Own and resolve guest concerns quickly and professionally
• Execute opening and closing procedures, ensuring readiness and security
• Maintain cleanliness, food safety, and health standards at all times
• Support labor, shift execution, and overall restaurant flow
• Partner with management to drive performance and team development

What We’re Looking For

• Natural leader who thrives in a fast‑paced environment
• Strong communication and problem‑solving skills
• High emotional intelligence (self‑awareness, empathy, team leadership)
• Passion for hospitality and developing others
• Ability to stay calm and effective under pressure
• Service‑driven mindset with a hands‑on leadership style

Requirements

• Must be 21 years of age or older
• Minimum of 3 months restaurant experience (Smokey Bones preferred)
• Ability to pass a background check
• Reliable transportation
• Flexible schedule (nights, weekends, holidays)
• Ability to maintain confidentiality and professionalism