Shift Leader

Workstream; Spartanburg (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading restaurant franchise is seeking a Shift Leader to ensure exceptional guest experiences and maintain high operational standards. The ideal candidate will have at least one year of restaurant experience, a proven ability to lead, and skills in customer service. Responsibilities include managing shifts, resolving guest complaints, and ensuring Food Safety compliance. This dynamic role demands flexibility and a self-motivated attitude, offering a unique opportunity to make an impact in a fast-paced environment.

Qualifications

• Minimum one year of restaurant experience.
• General knowledge of restaurant operations (FOH & BOH).
• Serve-Safe certified and able to work a flexible schedule.

Responsibilities

• Provide leadership and direction for assigned areas or shifts.
• Handle guest complaints effectively and maintain quality standards.
• Ensure Food Safety systems are implemented and followed.

Skills

Leadership

Customer service

Ability to handle complaints

Time management

Attention to detail

Job description

POSITION SUMMARY

We’re looking for an enthusiastic Shift Leader to join our team! You’ll be the face of our Restaurant coming soon, ensuring every guest has an unforgettable experience. Looking for exceptional individuals to create and keep guest service our top priority. This role is perfect for someone who thrives in a fun, fast paced restaurant environment.

POSITION DETAILS

• Provide leadership and direction for assigned areas or assigned shifts
• Effectively handle guest complaints
• Verify that proper security policies are upheld including cash handling policies
• Count/close registers and verify correct amounts
• Perform end of day functions (inventory, deposits, nightly reports, etc..)
• Ensure Quality/Service/Cleanliness standards are maintained at all times during shift. Take corrective action immediately on any deficiencies
• Assist in ensuring Food Safety systems and processes are understood, implemented, and in compliance
• Perform necessary tasks to meet operational standards with limited direct supervision
• Maintain operational efficiencies through effective use of inventory and labor controls, organization, and time management
• Ensure all FOH and Hospitality team members are Serv Safe Alcohol certified before taking floor
• Complete weekly schedule for servers and hospitality team members. Approve with GM before posting
• Perform assigned daily maintenance and cleaning activities
• All other duties as assigned

MINIMUM PREFERED REQUIREMENTS

• At least one year of restaurant experience
• A general knowledge of restaurant operations (FOH & BOH)
• Proven leadership ability
• Serve-Safe Certified
• Ability to stand/walk for extended periods of time
• Ability to work effectively in a high-stress environment
• Ability to lift up to 50 lb.
• Flexible working schedule including nights, weekends, and holidays

Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail. Must exhibit the highest level of professionalism in dealing with sensitive and confidential information. Must be is self-motivated, results driven, able to handle multiple tasks in a time sensitive environment, flexible, willingness to understand the business, and possesses proven organizational and critical thinking skills.

A winning restaurant is a simple concept: Start with great food & drinks. Add great people. Get an exceptional dining experience.
But bringing that seemingly simple concept to life takes late nights and sweat-filled effort. It takes the right food & drinks – and the right people crafting & serving them. It takes unwavering passion, grounded in real love for real people, and a spark ignited by a creative vision.