Supervisor

CONSUMER AND WORKER PROTECTION; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

DCWP in New York City is hiring an Associate Inspector (Consumer - 33998). The role requires organizing work, conducting inspections, and providing training. Candidates must meet the specified minimum qualifications and may participate through the 55-a program.

Residency in NYC is generally required within 90 days of appointment. The department safeguards consumers and workers, licenses thousands of businesses, and enforces city laws.

Qualifications

• Four-year high school diploma or equivalent and five years of full-time experience in a consumer or worker protection agency conducting inspections or investigations, with supervisory/administrative duties.
• Bachelor’s degree and one year of full-time experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory/administrative capacity or as an Inspector Assignment Level II.
• Education/experience equivalent to the above; college credits may substitute for required experience.

Responsibilities

• Organizes and prioritizes work assignments within the unit and with external agencies.
• Performs field inspections, follow-ups, and training evaluations.
• Prepares training materials and participates in policy/process reviews.
• Manages data, prepares reports, and provides analysis to upper management.
• Ensures quality control and compliance with standards.
• Manages staff and administrative needs, including disciplinary actions.
• Represents the division in meetings and coordinates the adjudicatory process.
• Liaises with internal stakeholders and external agencies to ensure smooth operations.

Skills

Communication skills

Training skills

Organizational skills

Reporting

Leadership

Microsoft Office

AIMS knowledge

Laws & enforcement knowledge

Driver license

Education

High school diploma + 5 years experience

Bachelor’s degree + 1 year experience

Education/experience equivalent

Tools

AIMS CRM

Microsoft Office

Job description

*DCWP is currently hiring only permanent employees in the civil service title of Inspector (Consumer & Worker Protection) or 55a employees for this position *

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

The Supervisor, reporting to various locations and boroughs, and working under the supervision of a Manager or Deputy Director will have responsibilities that include but are not limited to the following:

• Organizes, disseminates and ensures completion of work assignments; prioritizing, researching and communicating within the unit, external agencies and to other Divisions;
• Performs field inspections, follow ups, performance evaluations, training evaluations, and provides training as needed;
• Prepares training materials and participates in policy/process review and development;
• Manages data, prepares/complies reports, and provides analysis to upper management, as directed;
• Ensure quality control and the meeting of all standards of Quality Assurance;
• Manages staff and all related administrative, training and disciplinary needs;
• May perform duties of Manager or Deputy Director in his/her absence;
• Ensures compliance with Agency and Divisional policies and Code of Conduct;
• Represents the Division and Department in both internal and external meetings;
• Managing evidence and provides reconciliations as needed;
• Coordinating the adjudicatory process and represents the department at OATH; and
• Managing communications and liaises with internal stakeholders and external agencies to ensure smooth operations.

ASSOCIATE INSPECTOR (CONSUMER - 33998

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and five years of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations, at least one year of which must have been in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
2. A baccalaureate degree from an accredited college and one year of full-time satisfactory experience in a consumer or worker protection agency conducting inspections or investigations in a supervisory or administrative capacity or as an Inspector Assignment Level II; or
3. Education and/or experience equivalent to "1" or "2" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirement: Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. The license must be maintained for the duration of employment.

Preferred Skills

• Strong written and oral communications skills- Ability to train and to develop training materials- Detail oriented with exceptional organizational skills- Ability to develop, analyze and provide reports as needed- Successful team leadership background and experience- Proficiency in Microsoft programs and knowledge of AIMS application and AIMS CRM- Knowledge of, and ability to explain, the laws and rules under DCWP’s enforcement authority and- Candidate must be experienced and comfortable driving any city vehicle (which may include a large vehicle) throughout the five boroughs of New York City.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.