Inspector

New York City Department of Consumer and Worker Protection; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) is seeking an Inspector to enforce consumer and worker protection laws through field operations, investigations, and multi-agency actions in New York City. The role requires strong communication, organizational, and customer service skills.

Minimum qualifications include a high school diploma or equivalent with four years of relevant experience, or a bachelor's degree with substitutions. A NY Driver License is required at appointment.

Qualifications

• Four-year high school diploma or equivalent with four years of full-time investigations or inspections experience.
• Bachelor's degree may substitute for the required experience, 30 credits per year of experience.
• Possession of a New York State driver license at the time of appointment and maintained throughout employment.

Responsibilities

• Conduct field enforcement and undercover inspections as part of multi-agency actions.
• Enforce weights and measures laws; test, seal, or confiscate devices as needed.
• Investigate trade practices to detect consumer deception and inspect licensed trades.
• Prepare summonses and testify at hearings.
• Maintain professional demeanor and provide excellent customer service.

Skills

Written communication

Oral communication

Detail oriented

Customer service

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree

Tools

Tablets/computers

MS Office

Job description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

Inspector’s responsibilities include but are not limited to the following:

• Conducting field enforcement, undercover inspections and participating in multi-agency enforcement actions;
• Enforcing laws and regulations relating to weights and measures through testing, sealing, condemning or confiscating weighing and measuring devices (may include petroleum products);
• Inspecting and investigating trade practices to detect and eliminate consumer deception; inspecting and investigating all categories of trades and occupations licensed by Consumer and Worker Protection;
• Lifting weights, walking, using mass transit, and climbing stairs;
• Completing reports on complaints investigated, violations identified and special inspections using tablets, computers, and/or written documents
• Preparing summonses and testifying at hearings;
• Utilizing computer systems for email correspondences, uploading and saving evidence, and researching in, and attaining assignments from agency web-based system/tablet operating system;
• Communicating clearly and concisely both written and verbally;
• Administrative duties such as copying and scanning;
• Maintaining a professional demeanor with excellent customer service skills; and
• Performing other related work.

INSPECTOR (CONSUMER AND WORKER - 33997

Minimum Qualifications

• A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or
• A baccalaureate degree from an accredited college; or
• A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirement

Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.

Preferred Skills

• Strong written and oral communication skills - Proficiency in Microsoft programs - Fluency in a language in addition to English a plus - Detail oriented and organized and - Candidate must be experienced and comfortable driving any city vehicle (which may include a large vehicle) throughout the five boroughs of New York City.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.