Executive Director

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) is hiring three Executive Directors to lead the RAD teams that sift data, decode it, and turn it into evidence that wins in court.

You will supervise data scientists, technologists, and engineers who work with investigators and attorneys to hold businesses accountable to consumers and workers, report to the Associate Commissioner, and partner with senior leaders across DCWP.

Qualifications

• Master's degree in a relevant field plus 4 years of professional experience in labor research and analysis, or
• Bachelor's degree plus 5 years of professional experience including 18 months in executive/managerial capacity, as described above
• Education/experience equivalent to the above with a baccalaureate degree and 18 months of executive experience

Responsibilities

• Casework: supervise technologists and data scientists on investigations and litigation; identify data needs; describe business practices, evaluate compliance, calculate damages; present findings to attorneys and in court.
• Product: decide what gets built; gather requirements with attorneys and case teams; design automated analytics products and support deployment.
• Engineering: lead engineers through design, testing and iteration of analytics products.
• Tech policy: advise leadership on technology policy; review laws and rules; push for protections with strong tech components.
• Team Management: hire, supervise, and develop your team.

Skills

Technical management

Enforcement investigations

Software development

Analytics

Consumer/worker protection

Education

Master's degree or higher in business/public administration/economics/labor relations

Bachelor's degree with 5+ years experience including supervisory

Job description

About Research and Analytics Division (RAD)

RAD is DCWP's in-house data team, and one of the first municipal offices of its kind in the country. Data scientists, technologists, engineers, product managers, and PhD economists work directly with the agency's attorneys and investigators to speed up investigations and win relief for consumers and workers. RAD also supports the agency's research, policy analysis, and public reporting. DCWP's data scientists and economists helped pioneer the Minimum Pay Rate for delivery workers, which has resulted in over $2 billion in additional pay. RAD will grow to 36 staff by FY28. It's hiring now, and it's moving fast.

The job

Companies hold the data that shows whether they broke the law. RAD is hiring three Executive Directors to lead the teams that sifts the data, decodes it, and turns it into evidence that wins in court. You will lead teams of data scientists, technologists, and engineers who work alongside DCWP's investigators and attorneys to hold businesses accountable to consumers and workers. In your area, you'll be the most senior technical person and the one accountable for getting the work right. You'll report to the Division's Associate Commissioner and partner with senior leaders across DCWP.

What you'll do

• Casework. You supervise the technologists and data scientists on consumer and worker protection investigations and litigation. You work with investigators and attorneys to identify the data a case needs, and with businesses' counsel and technical staff to get it. Then you analyze it to describe business practices, evaluate compliance, and calculate damages, and present the findings to attorneys, in settlement negotiations, and in court.
• Product. You decide what gets built. You work with attorneys, investigators, and case teams to gather requirements and design automated analytics products that assess business, consumer, and worker data for evidence of violations. You support users through deployment.
• Engineering. You lead the engineers who build those products, through design, testing, and iteration.
• Tech policy. Advise DCWP leadership on technology policy. Review laws and rules under consideration by the agency or the City Council to make sure they reflect how the technology works and can actually be enforced. Identify and push for new protections that have a strong technology component.
• Team Management: Hire, supervise, and develop your team.

About DCWP

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply.

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.

ADMINISTRATIVE LABOR RELATIONS - 82994

Minimum Qualifications

1. A master's degree from an accredited college in business or public administration, economics, labor or industrial relations, statistics or a closely related field and four years of satisfactory full-time professional experience in labor research and analysis, employee benefit design and benefit program evaluation, compensation analysis, labor economics, economic planning or a related area, 18 months of which must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in labor research and analysis, employee benefit design and benefit program evaluation, compensation analysis, labor economics or economic planning; or

2. A baccalaureate degree from an accredited college and five years of professional experience, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above; or

3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must possess a baccalaureate degree from an accredited college, and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

• Technical management experience in enforcement, investigations and litigation, software development, or analytics
• Deep skills in data analysis, engineering, or product management
• Expertise in consumer or worker protection, or in emerging technologies and how to regulate them
• Familiarity with how City government and civil enforcement work
• A bias for action: you assess a situation, set the objective, build the plan, and carry it out

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.