Supervisor

McDonald's; Milton (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement (up to $3k)

PTO

Bonus recognition program

World-class training

Job summary

McDonald's is seeking a seasoned leader to join The OMG-McDonald's Team. The role involves traveling to assigned restaurants to support management, ensuring top-quality service and cleanliness, and driving profitability through strong people development.

Candidates should bring extensive experience in fast‑food leadership and a focus on customer satisfaction. Key responsibilities include staff development, operational planning, and meeting or exceeding budgets on labor, sales, and food cost.

Qualifications

• Experience as a general manager, supervisor, or district manager in quick service or casual dining for 5–10 years or more.

Responsibilities

• Oversee restaurant operations to meet Quality, Service and Cleanliness standards.
• Support management teams with staffing, budgeting, and performance reviews.
• Develop managers to perform at high levels and drive customer satisfaction.
• Create and execute operational plans to optimize labor, sales, and costs.
• Review reports and follow up on action plans to improve underperforming areas.

Skills

Leadership

Coaching

Customer service

Time management

Multi-tasking

People development

Education

Hamburger University

ROL P program

GM Capstone

Job description

Your opportunity to join The OMG-McDonald's Team! Enjoy a career with limitless growth opportunities, competitive wages, health insurance, tuition reimbursement up to $3k, PTO, employee rewards & recognition bonus program, world-class training and MANY more benefits.

Supervisors provide leadership, coaching, and direction to their patch through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with the organization's executive team, restaurant management staff, crew and customers.

The selected candidate will be expected to travel regularly to assigned restaurants to support your management team. The selected candidate must possess the ability to demonstrate exceptional face-to-face, telephone, electronic, and written customer service skills to the organization's executive team, restaurant management staff, crew, applicants, members of McDonald's corporation, visitors, and suppliers. The candidate selected must have the ability to prioritize and organize workload, meet deadlines, provide attention to detail, and follow-through on daily, weekly, monthly and quarterly tasks.

Responsibilities include, but are not limited to, ensuring the restaurant managers uphold the standards of Quality, Service and Cleanliness. Ensure the restaurants meet or exceed operational goals laid out in the budget which include Labor, Sales, Profit, Food Cost and all other controllable areas. Ensure the restaurants are following all operational and company policies. Participate in the staffing process. Develop your managers to perform at the highest levels. Ensure the highest levels of customer satisfaction. Help create and execute an operational plan. Ensure the restaurants are operating in the most effective and efficient manner. Review and communicate operational reports. Analyze and develop an action plan to improve any areas that are not performing up to standards. Daily follow up on all action plans to ensure improvements. Must be able to multi-task and have great time management skills.

Requirements: Experience as a general manager, supervisor, district manager of a quick service or casual dining restaurant for at least 5 - 10 years

Preferred: Graduates of McDonald's Corporation- Hamburger University / ROLP / GM Capstone

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.