Supervisor

Five Star Parks and Attractions; Fredericksburg (VA); On-site; USD 20,664 - 27,552; Part time

Job summary

Five Star Parks and Attractions in Fredericksburg, VA is looking for a part-time Supervisor to assist with daily operations. The role involves overseeing crew members, ensuring cleanliness, handling guest complaints, and supporting the General Manager in maintaining operations.

This position requires a high school diploma or GED and a dedication to creating outstanding experiences for guests. Working hours will include evenings, weekends, and some holidays as required by the job demands.

Qualifications

• Strong leadership skills with experience in supervising teams.
• Ability to handle guest complaints and incidents effectively.
• Good organizational skills and attention to detail.

Responsibilities

• Assist in overseeing daily operations at the facility.
• Document attendance issues and manage schedules.
• Field guest complaints and report incidents.

Skills

Team leadership

Customer service

Conflict resolution

Organizational skills

Education

High School diploma or GED equivalent

Job description

Location Fun Land – Fredericksburg, VA

Position Type Part‑time (Hourly)

Company Overview Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high‑five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. We are the largest privately owned operator of family entertainment centers in the U.S., offering more than a job—an inclusive environment where safety, trust, and a service mindset guide everything we do.

Job Summary

The Supervisor assists Operations Managers and the General Manager with real‑time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence, and economic goals.

Key Responsibilities

• Assist managers in overseeing the daily operations of all crew at the facility
• Ensure pre‑shift stand‑up meetings are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed; problems must be tagged and followed up
• Verify the park is clean and delegate cleaning duties to team members
• Approve timekeeping and ensure management staff clock‑in/out punches are approved each shift
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re‑training needs
• Field guest complaints
• Incident reports
• Assist Operations Managers in completing guest and team member incident reports as needed
• Help Manager ensure reports are completed and turned in within 24 hours
• Ensure team members who are injured are retrained if that was the cause
• If a team member needs medical attention call the Safety Manager immediately
• Work alongside crew as needed
• Fill in for breaks as needed
• Perform other duties and responsibilities as required or requested
• Schedule crew members for the designated location

Ongoing Responsibilities

• Support GM’s goal of ensuring team meets or exceeds turnover times
• Assist with ride audits if needed; retrain/coach as needed
• Update stand‑up meeting information and communicate changes to other operations managers
• Ensure the facility is well maintained, notifying GM of any needed repairs

Supervisory Responsibility

This position assists Operations Managers and the General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within the department.

Physical Demands

While performing the duties of this job, the crew member is regularly required to talk or hear, stand, walk, bend, use hands, and reach with hands and arms. The employee may lift up to 50 lb at times.

Education

• High School diploma or GED equivalent required

Position Type / Expected Hours of Work

This is a part‑time position. Hours and days are determined by the General Manager. Evenings, weekends and some holidays may be required as job duties demand.

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program.

Five Star Parks & Attractions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates from all backgrounds to apply.